ACF Technologies Adds AI To The Customer Experience Equation. Investment in Analytikus Reinforces Vision to Help Clients Improve Operational Efficiency and Transform Customer Experiences.
The Fort Belvoir Community Hospital outpatient pharmacy has changed its ticketing procedure to simplify the pick-up process for 40,000-plus prescriptions it fills each month. Taking full advantage of the prescription processing system, Q-flow, patients no longer wait in line for a staff member to issue a ticket. Now, the first stop for patients entering the pharmacy is a ticketing kiosk.
The computer-based system has been successfully tested and used at Fort Carson’s Robinson Family Medicine Clinic since 2009. It is also in use or being fielded at over 13 Army and Navy installations including Joint Base Lewis- McChord and Forts Riley, Benning, and Drum, and at Fort Sam Houston, as well as civilian hospitals throughout the United States. “We’re always looking for new and better methods to improve our patients’ healthcare experience,” said hospital Commander Col. Jimmie 0. Keenan. “We expect the new Q-Flow system to reduce all our patients’ wait times.”
Efforts continue to implement the Q-Flow system throughout Guthrie and to all services within USA MEDDAC-Fort Drum.
BREMERTON, Wash. (NNS) — Naval Hospital Bremerton’s (NHB) implementation of the Queuing system on Jan. 16 is providing a more convenient and organized prescription distribution process for both the patients and the staff at the busy Pharmacy.