Queuing implementation continues at MEDDAC

Efforts continue to implement the Q-Flow system throughout Guthrie and to all services within USA MEDDAC-Fort Drum.
“Q-Flow is a real-time, web-based customer flow and queuing platform that helps organize and optimize the throughput of patients and customers within the USA MEDDAC-Fort Drum,” said Lena R. McConahay, chief, Automation Branch, Information Management Division, USA MEDDAC. “The system is being scaled across the MEDDAC to diverse locations, to optimize the speed at which care is provided to the 10th Mountain Division and Fort Drum patient population. It is more than just a ticket system; it is a patient tracking and routing system for the entire facility.”
Q-Flow rolled out to Conner Troop Medical Clinic’s Pharmacy, Laboratory and Radiology departments, and began movement into the Guthrie Pharmacy last fall.
The process continued this spring at the Patient Service Center, Physical Therapy, Occupational Therapy, Chiropractic and Musculoskeletal Departments. The Family Medicine lobby also began using Q-flow to manage patient check-in and reduce / eliminate the risk for HIPAA (Health Information Portability and Accountability Act) violations due to crowding at check-in desks.
Guthrie Laboratory, Orthopedics, Podiatry, Radiology and Family Medicine will soon begin the final phase of implementation.
“This will mark the culmination of several years’ work obtaining, testing, configuring and methodical implementation of a system that will take the MEDDAC to the next level of patient support – knowing where a patient is at a glance, tracking the patient as he / she is passed from department to department, and ensuring they are guided to the appropriate next step in their clinic visit – while saving valuable clinical staff time and resources,” McConahay added.
MEDDAC leaders appreciate the community’s patience while implementation is complete.
“Queuing is a real-time, web-based customer flow and queuing platform that helps organize and optimize the throughput of patients and customers within the USA MEDDAC-Fort Drum,” said Lena R. McConahay, chief, Automation Branch, Information Management Division, USA MEDDAC. “The system is being scaled across the MEDDAC to diverse locations, to optimize the speed at which care is provided to the 10th Mountain Division and Fort Drum patient population. It is more than just a ticket system; it is a patient tracking and routing system for the entire facility.”
Queuing rolled out to Conner Troop Medical Clinic’s Pharmacy, Laboratory and Radiology departments, and began movement into the Guthrie Pharmacy last fall.
The process continued this spring at the Patient Service Center, Physical Therapy, Occupational Therapy, Chiropractic and Musculoskeletal Departments. The Family Medicine lobby also began using Queuing to manage patient check-in and reduce / eliminate the risk for HIPAA (Health Information Portability and Accountability Act) violations due to crowding at check-in desks.
Guthrie Laboratory, Orthopedics, Podiatry, Radiology and Family Medicine will soon begin the final phase of implementation.
“This will mark the culmination of several years’ work obtaining, testing, configuring and methodical implementation of a system that will take the MEDDAC to the next level of patient support – knowing where a patient is at a glance, tracking the patient as he / she is passed from department to department, and ensuring they are guided to the appropriate next step in their clinic visit – while saving valuable clinical staff time and resources,” McConahay added.
MEDDAC leaders appreciate the community’s patience while implementation is complete.
Authored by: MEDDAC
Published by: The Mountaineer Online