ACF helps Jersey Telecom streamline CX for their flagship store

The Results

The solution allows JT store visitors to keep shopping and meet at designated store locations, instead of being called to the agent counters. Meeting locations are selected to match the visitor's interest, typically at or near the section of the store where a relevant product or information would be found. Agents can still meet customers at the counter if they expect to need access to their desktop applications.

ACF Technologies’ solution was highly successful, and attained its goals:

• A free-flowing customer service process, which supports – rather than disrupts – the shopping experience.
• Agent-customer interaction taking place in a natural and personalized manner.
• A streamlined operation, where customer waiting time (both actual and perceived) is shortened and made more pleasant.