Yorkshire Building Society (YBS) is the third-largest building society in the UK. With its headquarters in Bradford, West Yorkshire, England, YBS has been providing financial services since 1864 and today offers a range of products such as savings accounts and mortgages. YBS proudly serves nearly three million members across the UK from a UK-wide branch network and multiple call centres. Yorkshire Building Society also includes Chelsea Building Society and Accord Mortgages.
Reduction in average booking time
Improved staff satisfaction with the booking system
Improved visibility of data and insights using the reporting suite
Increased overall customer satisfaction for appointment booking journeys
Increased overall staff efficiency for booking and serving appointments