Portsmouth City Council is a local authority located in the port city of Portsmouth, Hampshire, on the south coast of the UK. It is a unitary authority, having the powers of a non-metropolitan county and district council combined. The council supports its 230,000+ person community with a wide range of public services from the service center in the heart of town, directly opposite the Portsmouth Guildhall.
Nina MartinThe advanced queue management system provided by ACF allows us to effectively manage our customers to provide the customer service excellence we committed to delivering. In addition to this, the system provides comprehensive reporting abilities to allow us to analyze our performance, identify peak contact times and efficiently plan staff resource to meet both our service commitments and business demands.