Lewisham Homes is an enterprising, not-for-profit organisation, set up to improve housing in the borough. As well as managing 19,000 homes on behalf of Lewisham Council, they operate their own maintenance company, build new homes, and find valuable ways to invest in the local community. They're proud to be 100% focused on Lewisham and aim to make a real difference in the lives of the residents and communities living and working in the borough.
Reduction in average wait time for customers due to quicker service processing
Improved experience created by keeping customers updated using the display screens
Increased ease of calling and serving customers
Valuable insights gained using the reporting suite
Staff engagement and performance increases seen around the service centre
Increased overall customer satisfaction