ACF Organizes and Streamlines Order Delivery Times

Case Study

This client operates in the manufacturing and distribution of pure essential oils and natural wellness products, serving over nine million wellness advocates and customers across more than 86 countries.

Their approach revolves around a modernized direct selling model, empowering distributors to educate and provide personal experiences with essential oils.

This model not only fosters learning and trust but also creates opportunities for individuals and families to achieve self-sufficiency. Currently, more than three million Independent Distributors globally utilize and sell these products.

The Challenge

In response to the challenges posed by the pandemic, a need arose to revamp the system serving business partners. The client required a solution that could facilitate scheduled deliveries and control the number of people and orders, adhering to existing regulations. This was crucial, especially regarding limitations on the number of individuals and orders each person could present upon arrival at the branch per hour.

Solution Overview

After extensive discussions, the ACF team, collaborating with the client's team, devised a comprehensive solution:

• Personalized online appointment portal for the client with integration of the number of valid orders.
• Establishment of business rules for appointment scheduling based on the number of orders a partner was going to place.
• Configuration of service times based on the number of orders placed:

1 to 3 orders: 15 minutes service time.
4 to 6 orders: 30 minutes service time.
More than 7 orders: 1 hour service time.

• Appointments cannot be scheduled for the same day; they must be booked for the next day with a one-week scheduling window.
• An end-of-day export of the list of appointments scheduled for the next day enables order preparation in advance.
• A reception console validates that the order number corresponds to the scheduled appointment, ensuring only the registered order is fulfilled.

The Results

The implementation of the Q-Flow appointments system yielded several positive outcomes:

• Identification of the number of people and orders per hour, increasing productivity.
• Insight into branch-specific behavior.
• Maintenance of branch capacity limits through Q-Flow appointment scheduling.
• Improved orderliness in the branches.
• Enhanced customer satisfaction.
• Streamlined handling at the time of delivery.
• Reduction of crowds during order collection.
• Increased delivery and service capacity.

Want to know more?

Is your organization crying out for the kind of queue management system that’s transformed this facility's wait-time problems?

We are more than happy to investigate how we can work with you to transform your customers’ experiences every time they interact with your organization and dramatically increase your operational performance. Our experts value the opportunity to combine their knowledge and experience with technology that enables an improved journey design and optimal customer experience. Schedule your free live demo today.