This Canadian medical facility holds the distinction of being the most extensive organization in its region, boasting a workforce of approximately 40,000 individuals. Formed in December 2017, it emerged because of the consolidation of multiple, smaller, regional health authorities that had been functioning independently within the region. It is committed to delivering a wide range of health services, both directly and through contracted means. These services encompass primary and secondary care, home and community care, mental health services, population, and preventative health initiatives, as well as addiction services.
The successful collaboration between ACF Technologies and this healthcare provider has yielded remarkable results, empowering their medical facilities to deliver enhanced services and improve multiple aspects of their operations.
Is your organization looking for a queue management system that can solve wait-time challenges similar to those experienced by this facility?
We would be happy to explore how we can work with you to transform your customers’ experiences every time they interact with your organization and significantly improve your operational performance. Our experts combine extensive experience with technology designed to support improved journey design and optimal customer experience.