The Results:
Staff can perform the following tasks:
- From a single screen, view all waiting students and current wait-time
- Seeing the live wait times enables staff to serve clients in an agile manor
- Calling students forward to service automatically opens a case screen to record details
- Q-Flow automatically prioritises the order students are called in automatically, based on wait times, service SLAs and other business requirements
- Management user interface
The service centre managers are able to:
- Perform calendar and queue management functionalities
- Have a real-time view of all waiting students and students in service
- View an array of management reports for all appointment and walk-in services
- See the current expected wait time for each student
- Take immediate actions to route students between queues or open new queue