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Banca Di Asti
Banca di Asti identified three different branch models based on size, location, and clientele; it assessed that cross-selling activity needed improvement and decided to invest in empowering its consultant profiles. Automation was another key aspect the bank wanted to improve, expanding its self-service channel, and supporting customers in a migration process for using automated tools.
Learn how ACF and Banco Di Asti implemented an effective marketing campaign and improved their customer experience.
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What our customers say
Q-Flow ha dimostrato di essere lo strumento giusto. Ha contribuito a semplificare il processo di vendita, consentendo al personale di filiale di offrire ai nostri clienti una consulenza più qualificata e professionale. Dalla sua introduzione, siamo stati in grado di riconoscere i vantaggi dell'utilizzo di Q-Flow e ne stiamo aggiornando l'uso in più aree. Q-Flow è caratterizzato da una grande flessibilità e si adatta perfettamente ai processi nell'attività bancaria.
Amedeo Falletto, HR and Administrative Director
ACF has been a strategic partner in our path to digital transformation. Their support has been invaluable in improving the experience of our customers. We are quite satisfied with all the support during and after implementation.
Jessica Jurado, Head of Customer Experience, Channel Management
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.