Program Success Manager, DoD

DEPARTMENT: Customer Care
REPORTS TO: Manager, Customer Care
JOB PURPOSE: This position is responsible for the overall management and execution of DoD related programs. Responsibilities include leading and managing all aspects of assigned programs to accomplish specific objectives including cost, technical and schedule performance critical to business operating plans. Responsibilities also include directly interfacing with customer.


  • Primary customer interface for DHA, MEDCOI, ICD, NDAA, B2B, Fed Ramp, and RMF programs

  • Develops solutions to program problems and communicates status to Internal/External Customer

  • Establishes and manages program risks and opportunities

  • Key participant in the creation and execution of long range planning for major market entries/growth to include contact plans and processes that lead to proactive competitive shaping/positioning in advance of RFP releases


  • Bachelor’s Degree with 10 or more years of experience; or equivalent combination of education and experience working with DoD environments required

  • Experience in risk and opportunity management on complex development program

  • Thorough understanding of program management processes and methodologies

  • Ability to positively represent the company in detailed customer presentations covering operational, programmatic and technical program aspects

  • Ability to travel up to 20% of time primarily to domestic locations


  • Excellent communication skills including good grammar, communication and listening skills

  • Highly motivated to provide superior Program Management

  • Proficient knowledge of Microsoft Office

  • Must be a highly responsible professional who can perform work independently with little supervision.

  • Willingness to extend him/herself beyond the specified workday as required by the situation


  • Ability to multi-task with Internal/External Projects

  • Highly motivated and self-directed

  • Exercises judgment within generally defined technical work practices, including the use of escalation and following directions and methods for obtaining solutions

  • Exhibit "Customer Success" behavior

  • Work is performed in a controlled office; noise within acceptable safety levels

  • Requires reading; math; conducting research via customer oriented questions; documenting feedback; and coordinating with others to accomplish results


  • Ability to obtain Department of Defense (Public Trust/Secret) Security Clearance


  • Employee must have ability to pass a drug-screening after accepting an offer of employment

To find out more about this position please send an email and your resumé to our Human Resources Department