Virtual Queuing

Advanced virtual queuing empowers customers to reserve their place in line prior to arrival, thus ensuring a higher priority and lower overall wait time. It allows the customer the view multiple locations for the services and wait times to select the fastest turn around. Our software is designed to work on multiple platforms, screen sizes and devices. The customer can select to receive communication and alert updates for any status changes.

 

ACF Virtual Queuing Solutions

Features:

  • Allows customers to remotely enqueue using a web or mobile device
  • Use mobile location services to find a service center the closest or lowest wait time
  • Reduces customer’s wait time onsite
  • Reduce lobby congestion by providing “Just in Time” service
  • Receive status updates
  • Alert service center staff of upcoming customer loads