The Solution:
Implementations to increase branch functionality:
- Supervisor Registration
- Agent Registration (various types of service windows are available for branch agents and other staff)
- Customizable paper tickets by window or service type
- Screens for projection of shifts including:
- Upcoming shifts and history of previous shifts
- Ability to integrate additional content (Web, JPG, Video)
- Text alerts for customers
- Screen/email alerts for busy working hours
- Ability to personalize the service desk:
- Web-type interface
- No special or exclusive branded paper
- Personalized ticket printing
- Automatic registration kiosk:
- Touch screen on Web-type interface
- Pedestal or wall-mountable type interface
- Customer check-in
- Custom ticket printing
- No special or exclusive branded paper
The Implementation:
With the planning and compliance of both parties and with the proactive participation of everyone involved in the project, the solution was installed across all four branches in a record time of only two weeks.
The Results:
In addition to programs such as the sectorization program, which divided their processes into smaller, more organized entities, and various key actions that are applied in the administrative area of Aguas de Saltillo, the implementation of Q-Flow left users more satisfied with both management and service quality.