| With this alternative, we not only value the time of our clients, but we also broke down old systems, and we are changing the culture of our people, who, for years have maintained the paradigm that to be served, they had to wait in long lines. | |
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Henry Barahona |
| Strategy and Process Manager | |
At the services level the branches are prepared to offer the best. You can find two ATMs to make your cash transactions faster and a kiosk in which you can self-manage any questions and queries. In addition to improving the wait times, all customers have the options of Daviturno Kiosk and Daviturno Web, platforms that allow visitors to always have the first turn in Davivienda branches in shopping centers.
With these two different banking options, customers are now able to book an appointment online or use Daviturno Kiosk to enter their requirements at an in-branch service kiosk, then leave the branch to perform other activities and receive an SMS when it is their turn to be served.