Leading UK Building Society Adopts Video Call Appointments

The results

The implementation of the Video Call Appointment Booking solution yielded significant results for the building society:

• Continued Personalization: Despite the transition to virtual appointments, the building society successfully maintained its personalized service, fostering trust and strengthening customer relationships in a remote setting.
  
  
• Improved Customer Satisfaction: The convenience and efficiency of video call appointments led to higher customer satisfaction rates, as customers appreciated the seamless and personalized service delivery offered by the building society.
  
  
• Market Differentiation: The adoption of innovative video call technology positioned the building society as a leader in digital transformation, setting it apart from competitors and attracting new customers seeking convenient and personalized servicing options.
  
  

Overall, the successful implementation of the Video Call Appointment Booking solution underscored the building society's commitment to innovation and customer-centric service delivery, ensuring it remained a trusted partner for its customers in the digital age.

Want to know more?

Is your organization crying out for the kind of queue management system that’s transformed this government agency's wait-time problems? 

We are more than happy to investigate how we can work with you to transform your customers’ experiences every time they interact with your organization and dramatically increase your operational performance. Our experts value the opportunity to combine their knowledge and experience with technology that enables an improved journey design and optimal customer experience.