This global bank, an ACF customer since 2017, has always valued its customers and invested heavily in ensuring the delivery of exceptional customer service with a focus on profitable transactions.
The results
Moving to online appointment scheduling has brought:
- Enterprise Omni-channel Appointment Booking Solution
- Q-Flow implemented in over 500+ locations
- Automated calendar optimization for all 10,000 staff calendars
- Decreased wait times and improved customer satisfaction
- Ongoing strategic technology partnership for six+ years