Case Studies | ACF Technologies

The Department for Work and Pensions improves Citizen Experience

Written by ACF Technologies | May 1, 2023 4:00:00 AM

Results

  • Q-Flow remotely implemented in the UK across 500+ locations
  • Successful delivery and knowledge transfer for high user adoption
  • Significant increase in the overall efficiency of the appointment process
  • High-performing API supporting 15,000+ calendars
  • High solution performance
  • Important data insight gained from the system
  • The system successfully supports the ability to book over 100,000 appointments per day
  • Staff satisfaction with overall processes massively improved