The British health and beauty retailer and pharmacy chain operates in the UK in addition to several countries in Europe and Asia. It is split into three divisions - health and beauty retail, opticians, and pharmacies. The chain has over 2500 pharmacy locations, 600 optician locations and over 1000 beauty locations across the UK and Ireland. The health and beauty stores are often extensions of the pharmacy locations. To ensure that the chain provided their customers with the best customer service and a unified customer experience, they decided to implement ACF’s enterprise appointment booking solution Q-Flow in the UK and Ireland.