While best practice suggests that installing customer feedback systems can help government agencies gain better insight into citizen experience, post-service survey systems in isolation don't provide sufficient insight into the customer experience.
The Fort Belvoir Community Hospital outpatient pharmacy has changed its ticketing procedure to simplify the pick-up process for 40,000-plus prescriptions it fills each month. Taking full advantage of the prescription processing system, Q-flow, patients no longer wait in line for a staff member to issue a ticket. Now, the first stop for patients entering the pharmacy is a ticketing kiosk.
ACF streamlines patient flow and reduces patient wait times by automating patient reception and tracking procedures at Evans Army Community Hospital.
ACF continues to implement Q-Flow patient management system across the entire U.S. Army Medical Department Activity (MEDDAC)-Fort Drum.