Putting the Customer at the Centre of Britain's High Street Banking Conundrum

Putting the Customer at the Centre of Britain's High Street Banking Conundrum

Every bank and building society is working on a plan for its high street presence. An arduous task given the future of high street banking is somewhat unclear. What is certain, however, is the trend toward a more distributed, multi-channel banking model – mobile apps will continue to become more powerful, self-service devices will offer more functionality, and customer preferences will continue to evolve.

7 ways AI-enabled chatbots are transforming the customer experience landscape

7 ways AI-enabled chatbots are transforming the customer experience landscape

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are capable of delivering this experience.