In a fast-paced era of emerging technologies, it's easy to lose sight of what matters to customers. Often, when you're neck and neck with the competition in a race to create the best customer experience, you forget to consider what’s most important to customers: their time.

Retailers are leading the charge to deliver the next generation customer experience. They recognise that reliable data and integrated technologies are essential to creating a single view of a customer, and a prerequisite for unified communication across multiple channels and departments.

In honor of those who gave all, on this Memorial Day make a decision to fly an American flag with pride reminding others of the true meaning of this Holiday, and to show those looking down on us our support for their ultimate sacrifice. You might be surprised at what a difference a small decision can make!