Katie Bowden discusses negative patient experiences that are found within healthcare, while discovering the importance of service design in the industry
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Dr. Mutzenich dives into how human psychology impacts the virtual world, while digging deeper into how VR will change the automotive industry forever.
Triodos Bank strives to finance only ethical businesses. As their Head of Marketing, Estrella shares the dilemmas she faces in bringing that dream to life.
Apple's new Vision Pro headset is making waves. In this CXI exclusive, the team takes a look at the impact this new tech will have on customer experience.
Andreas Schmelzer, Head of Digital Transformation for Europe's largest car distributor, Porsche Holding, shares his innovative strategy of hyper-automation
Henriette Paus, Head of Digital CX for Norway's largest bank DNB, shares insights into their digitalisation journey and how CX in banking is modernising.
Terry Wu gives a brief introduction to neuromarketing, the causes of compulsive buying behaviour and how to reduce consumers' decision anxiety.
Napo Cornejo, Founder and Director of Geokapti, discusses the exciting prospects of quantum computing and AI, and how they can boost customer experiences.