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Customer experiences designed for a virtual world

Virtual queuing, online appointments, and intelligent customer flow that transforms the customer experience.

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Mobile devices with ACF Technologies Assistant Application

Customer Experiences Designed for a Virtual World

Virtual queuing, online appointments and intelligent customer flow that puts people at the center of the experience, regardless of their location.

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Vaccinating a Nation

How ACF helped the NHS schedule over 100 million vaccine appointments on the Q-Flow platform. The story of our partnership with the NHS and Microsoft to deliver intelligent appointment scheduling for the United Kingdom.

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Covid-19 Vaccination Appointment Scheduling

learn more about our covid-19 solutions
Q-Flow PLATFORM

Connect with your customers online and off

Online Appointment Management

Your organization’s appointment booking process sets the tone for the entire customer experience. An online queue management system gives patients and customers the ability to access your services and manage appointments anywhere, anytime. Give your customers a sense of control throughout the customer flow while streamlining your services and easing the burden on your employees and reducing operating costs.

Our products
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In-Store Event Booking

Create and invite customers to events of all types and scales with the ACF Event Booking Solution. Now you can connect your digital customers to physical stores with an online event management system that empowers you to quickly create events around your latest products, services, and offerings.

Our products
A tablet and a smartphone showing the Q-Anywhere application of ACF Technologies

Queuing Solutions

Queue management empowers you to serve customers quickly and efficiently. Today’s customers want to engage with your business anywhere and at any time. Virtual queuing and virtual ticket systems allow people to join a line for your services through their mobile device, while digital signage, kiosks, and wayfinding solutions streamline their on-site experience.

Our products
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Customer Feedback

Let visitors help you quickly improve the customer experience. Our automated customer feedback system encourages customers to provide real-time feedback on your services, giving you invaluable insights into how well your service meets their expectations. Analyzing this data will help you quickly identify where you can improve your customer flow.

Our products
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Analytics & Consulting

Need help implementing a tailored queuing system for your customers? We have a team of experts with over two decades’ combined expertise in implementing customer experience solutions. Leveraging our global resources and data accumulated across multiple industries, we use Lean principles and Human Change methodologies to create and streamline customer experiences. With our Dynamika methodology, we model your environment and use predictive tools and process simulation to shape your entire customer journey and deliver exceptional results.

Our products
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WE ARE FINALISTS in 2 Categories

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  • WINNERS: Best User Experience (UX)
  • Customer Success

Benefits

Virtual First

Connect customers with the services they need at every touchpoint in the customer journey, both online and off.

Highly Customizable

All of our solutions are tailored to your specific needs and are configured to your unique business strategy.

Engagement

Keep your staff engaged and productive by giving them the right tools to deliver excellent customer service on-site and remotely.

Optimize Flow

Reduce bottlenecks throughout your customer journey and manage on-site customer flow so visitors always feel safe and comfortable on your premises.

Integrations

Our customer experience and queuing solutions are designed to integrate with other platforms to keep costs down and ensure your return on investment is realized sooner.

Seamless Experience

Give customers a seamless experience across multiple channels so they can confidently access your services online and off.

The ultimate guide

Queue management

No one likes to wait. But your customers, patients, citizens, or visitors are waiting on you – to provide a quality service, to solve their problem, and to make sure they receive whatever help they need.

 

Download the guide Explore our case studies

Industries

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Government

ACF transforms the way citizens connect with the government by seamlessly linking them to the services they need

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Healthcare

ACF patient flow enables clinics, hospitals, labs and pharmacies to create a seamless patient journey.

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Financial

ACF eliminates queues, prioritizes individuals, transfers customers, and integrates with online transactions.

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Retail

ACF helps you deliver personalized experiences for your customers and empowers your employees to work more efficiently.

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Telcos

ACF constantly improves your customers’ digital experiences through flexible and robust software.

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Education

ACF transforms student service by eliminating lines, offering online services, and using digital signage solutions.

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DMV
ACF helps DMVs improve their quality of service by automating appointment scheduling with flexible software.
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Other

Learn how ACF’s solutions can help other industries’ specific needs.

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Brands who trust us

Connected to the tools you use

Our goal is to help you leverage the technology at your fingertips to transform the customer experience – not break the bank on installing all-new equipment. That’s why we pride ourselves on having the most extensive list of integrations in the industry, including a scripting layer, an API, and Webhooks.

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Q-FLOW integration flow with other applications, Microsoft Teams, WhatsApp, Outlook, Cisco, SAP CRM, Vonage

What’s going on?

Digital Transformation Simplifies Admission Processes for Universities

Worldwide, universities and colleges are resuming on-campus learning as travel restrictions have been lifted and social distancing restrictions

How BPM Helps TELCOs Improve CX Through Digital Transformation

TELCOs are using BPM as their customer base grows, achieving better performance goals as they shift to digital solutions.

Benefits of Omnichannel Communication

Omnichannel communication is the best way to modernize and revolutionize your business, improving satisfaction for employees and customers.
Case Study

Yorkshire Building Society

ACF implements an enterprise Appointment Booking System for (YBS), the third-largest building society in the UK. YBS proudly serves nearly three million members across the UK and employs over 3,000 staff members.

Download our case study Explore our case studies

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Awards & Nominations

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NC TECH Awards | USA
2021 Nomination
Industry Driven - EdTech
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NC TECH Awards | USA
2021 Winner
Industry Driven - Biotech, Medtech + Life Sciences
TC_ Tech awards_Fintech_Americas_ACFTechnologies_Logo_awards_2022
NC TECH Awards | USA
2021 Nomination
Analytics + Big Data
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NC TECH Awards | USA
2021 Nomination
Tech for Good
UKCXA
UKCXA
2021 Nomination
Employee Experience in the Crisis: Customer Experience
UKCXA
UKCXA
2021 Silver Award Winner
Best Use of Technology: Customer Experience
UKCXA
UKCXA
2021 Nomination
Vulnerability, Health, and Wellbeing: Customer Experience
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#LatamDigital Awards
2021 Second place Winner
Digital Leadership and Performance - Best Use of Digital Solutions for Performance Management
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FINTECH AMERICAS
2022 Platinum Award
Strategic Innovation – Davivienda Honduras
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Customer Centricity | UK
Winner 2022
Best User Experience (UX)
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Customer Centricity | UK
2022 Nomination
Customer Success

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