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How queue management optimizes the citizen’s experience at the DMV
The way we protect ourselves in our day-to-day lives has changed in recent years, and we are trying to find solutions that allow us to prioritize our time. No one likes going to the DMV. Renewing a license is still a time-consuming task with long queues and wait times, and delays that leave citizens frustrated with the entire experience.
Though you can't eliminate wait times, you can reduce wait times and reduce the number of people in the lobby by up to 35%. Our solutions will enhance the citizen journey. A queue management system lets customers control their appointments and interact with the office in real-time.
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Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.
IMPROVE CUSTOMER LOYALTY
SHORTEN CUSTOMER WAIT TIMES
ALLOW CUSTOMERS TO QUEUE ANYWHERE
REDUCE EMPLOYEE WORKLOAD
Real-time video calls with Assistant Anywhere
Assistant Anywhere delivers a more personalised digital experience to your customers. It empowers your employees to deliver better service, improve customer engagement, shorten the sales process, and lower costs. It’s also incredibly easy to deploy. See how Assistant Anywhere brings the customer right to you – watch our short video.
What our customers say
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.
Linzi Piper, Operational Improvement Manager, Direct Mortgages
By implementing Q-Flow we were able to reduce waiting time by 45%, increase productivity per store by 85%, and staff occupancy does not drop below 95%. Q-Flow is the basis for any report or study that is required on the operation of the company.