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Modernizing Patient Feedback in Federal Healthcare

As federal healthcare agencies work to modernize the patient experience, the ability to capture meaningful, real-time feedback has become more important than ever. This guide explores how digital feedback kiosks—integrated with ACF Technologies’ Q-Flow system—are transforming traditional paper surveys into efficient, actionable tools within Veterans Affairs (VA) and Indian Health Services (IHS) facilities. By digitizing surveys and tying them directly to individual service encounters, federal healthcare providers can gather more accurate data, improve operational transparency, and empower patients to contribute to a higher standard of care.

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Why Q-Flow?

Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes

 

Icon Improve Customer Loyalty EN
Improve Customer Loyalty
Icon Shorten Customer Wait Times EN
SHORTEN CUSTOMER WAIT TIMES
Icon Allow Customers To Q-Anywhere EN
Allow Customers To Queue Anywhere
Icon Reduce Employee Workload EN
REDUCE EMPLOYEE WORKLOAD

Brands that trust us

Boots Wake Forest Baptist Health MetLife Department of Health & Social care Northern Light Great Ormond Street Hospital Charity Atrium Health Hospital Zambrano Hellion ACT Government Health NHS - Guy's and St Thomas NHS - Nottingham University Hospitals NHS - York Teaching Hospital LMP Women, Infants & Children The Queens Medical Center Seal of San Francisco Florida Health Miami County of Los Angeles California City of Tampa Monroe County Clark County Nevada City of West Palm beach Clark County Washington Buncombe County Jefferson County Colorado El Paso County Colorado Mecklenburg County North California Superior Court of California Sacramento Sutter County California Supreme Court of California Sonoma County Human Services Department DMV Vermont DMV Colorado Interactive State of North Carolina Oklahoma Department of Public Safety Oklahoma Highway Patrol Ohia BMV Colorado Department of Revenue Nebraska Department of Motor Vehicles DMV North Carolina John Power Tax collector Tax Collector Florida LEEClerk.org David W. Jordan Lake County tax collector Citrus Florida Consulado Geral do Brasil Los Angeles Consulado Geral do Brazil San Francisco Judicial Department State of Oregon Fondo Social para la Vivienda Chesterfield County Virginia Beaufort County California Seal of the Pasadena unified school District California Alachua County Florida Charlotte County Florida Dekalb County Georgia Gwinnett County Tax Commissioner County of Hawaii State of Hawaii Hillsborough County Florida County of Kauai State of Hawaii David w Jordan Lake county tax collector Bruce Vickers Tax Collector Miami Dade County St. John County Tax collector Dennis W. Pinellas County Arun District Council Civil Aviation Authority Chelmsford City Council City of Lincoln Doncaster Metropolitan Borough Council Dundee City Council Department of Work and Pensions Your London Airport Gloucester City Council Harrow Council London Havant Borough Council Hull City Council HM Passport Office Kettering Borough Council Kirklees Council Lewisham Lambeth Manchester City Council Mansfield District Council Newport City Council West Northamptonshire Council Portsmouth City Council City of Stoke on Trent West Dorset NHS Lloyds Pharmacy Ayuntamiento SMVega Keralty Kaiser Permanente

Real-time video calls with Assistant Anywhere

Assistant Anywhere delivers a more personalized digital experience to your customers. It empowers your employees to deliver better service, improve customer engagement, shorten the sales process, and lower costs. It’s also incredibly easy to deploy. See how Assistant Anywhere brings the customer right to you.

Testimonial

2023 ACF Bay County Tax Collector EN
Bay County Tax Collector Customer Quote

Prior to implementing Q-Flow, we had another queuing system designed to manage the flow of the lobby, but not designed to allow for appointments. The pandemic shifted our needs considerably and we found ourselves continually trying to put a band-aid on a product that simply wasn’t built for the needs that had surfaced.

Jessica Liard | Director of Operations
Bay County Tax Collector, Florida
2023 ACF Portsmouth City Council EN
Portsmouth City Council Customer Quote

The advanced queue management system provided by ACF allows us to effectively manage our customers to provide the customer service excellence we are committed to delivering. In addition to this, the system provides comprehensive reporting abilities to allow us to analyze our performance, identify peak contact times, and efficiently plan staff resources to meet both our service commitments and business demands.

Nina Martin | City Helpdesk Manager
Portsmouth City Council