FREE GUIDE
Queue Management: 7 Ways to Create Balance for Your Business in 2023
2023 allows us all to change how we handle our businesses. The pandemic showed us that we can adapt and thrive in difficult situations. So, why not change the way we manage queuing?
No one likes to wait, not in a physical store or online. 2023 can be the opportunity to provide customers with a better service, a Queue Management System that invites them to enjoy their customer journey and all the experiences each business has to offer.
So, what is queue management, and how important is it? It is a set of principles that aims to control customer flow and streamline the queuing experience. By providing customers with effective queue management, businesses show they care about their time and experience while accessing their products or services.
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Benefits of Q-Flow
Q-Flow was designed to deliver seamless omni-channel appointment scheduling solutions for organizations of all types and sizes. Our core appointment booking module allows you to optimize the on-site customer experience with smart appointment management solutions.
Improve Customer Loyalty
SHORTEN CUSTOMER WAIT TIMES
Allow Customers To Queue Anywhere
REDUCE EMPLOYEE WORKLOAD
What our customers say
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.
Linzi Piper, Operational Improvement Manager, Direct Mortgages
The overall customer satisfaction was superb, as we were able to reduce waiting times dramatically. We used Q-Flow for our drop in service once the appointments were implemented and this had the greatest impact on service delivery, as we could successfully inform customers of the delays expected and spread the footfall throughout the day. The team were under less pressure which made a much better working environment and we could successfully plan resources accordingly. The Q-Flow system had proved to be totally stable and reliable as we have had zero down time since the implementation several years ago.
Ken McAlindon, Customer Service Team Leader
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