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The future of banking: what you must know to be ready for 2023

This is a question on the minds of many people
in the industry as we are now in 2023.

It’s estimated that delivering a better customer experience receives twice as many recommendations, and people are also two times more likely to try new products or services. So it’s clear that CX is going to be a significant driver of success in the banking sector in the coming years.

Let’s take a look at some of the CX trends and what all banks need to be doing!


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We continue to advance in the implementation of solutions and digital process models that are easily accessible to our clients and users. Suppliers are an important part of our value chain. Working alongside ACF Technologies has allowed us to co-create and make innovations a reality, obtaining a great impact on our clients' experiences, such as the recent Virtual Executive service.

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