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The Virtual Banking Experience: A perfect blend of automation and human interaction
Industries continue to thrive and adapt to changing conditions. A result of this is consumers having more options. This could pose a potential problem for the banking sector.
In short, it means the more choices a customer has, more support you need to achieve customer
It also places critical priority on customer satisfaction and experience.
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Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.
IMPROVE CUSTOMER LOYALTY
SHORTEN CUSTOMER WAIT TIMES
ALLOW CUSTOMERS TO QUEUE ANYWHERE
REDUCE EMPLOYEE WORKLOAD
Real-time video calls with Assistant Anywhere
Assistant Anywhere delivers a more personalised digital experience to your customers. It empowers your employees to deliver better service, improve customer engagement, shorten the sales process, and lower costs. It’s also incredibly easy to deploy. See how Assistant Anywhere brings the customer right to you – watch our short video.
What our customers say
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.
Linzi Piper, Operational Improvement Manager, Direct Mortgages
ACF has been a strategic partner in our path to digital transformation. Their support has been invaluable in improving the experience of our customers. We are quite satisfied with all the support during and after implementation.