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Virtual Appointments for Better Access and Flexibility
Virtual appointments provide a more personal 1:1 experience compared to phone calls, allowing clients or participants to engage directly without the need for an in-person visit. This enhances the communication flow, fostering
a stronger connection between service providers and those they serve. Studies indicate that video calls create the strongest sense of presence among communication methods, enhancing interpersonal connections and trust.
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Why Q-Flow?
Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes

Improve Customer Loyalty

SHORTEN CUSTOMER WAIT TIMES

Allow Customers To Queue Anywhere

REDUCE EMPLOYEE WORKLOAD
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Real-time video calls with Assistant Anywhere
Assistant Anywhere delivers a more personalized digital experience to your customers. It empowers your employees to deliver better service, improve customer engagement, shorten the sales process, and lower costs. It’s also incredibly easy to deploy. See how Assistant Anywhere brings the customer right to you.
Testimonial

Prior to implementing Q-Flow, we had another queuing system designed to manage the flow of the lobby, but not designed to allow for appointments. The pandemic shifted our needs considerably and we found ourselves continually trying to put a band-aid on a product that simply wasn’t built for the needs that had surfaced.
Jessica Liard | Director of Operations

The advanced queue management system provided by ACF allows us to effectively manage our customers to provide the customer service excellence we are committed to delivering. In addition to this, the system provides comprehensive reporting abilities to allow us to analyze our performance, identify peak contact times, and efficiently plan staff resources to meet both our service commitments and business demands.