3 Benefits of Improving the Patient Experience in Healthcare
The patient experience isn’t simply customer service—although customer service makes up a significant part of the experience. Nor is it limited to the patient’s clinical care. It “encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities,” according to the Agency for Healthcare Research and Quality.
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