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Patient Experience Management: How to deliver a healthier bottom line
Having patients in the right place at the right time is essential to optimizing operational efficiency and reducing wasted time.
Access to real-time analytics, including footfall, waiting time, and treatment time, gives hospital administrators the data they need to predict capacity requirements, remove obstacles and improve patient throughput – delivering a healthier bottom line.
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Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.
IMPROVE CUSTOMER LOYALTY
SHORTEN CUSTOMER WAIT TIMES
ALLOW CUSTOMERS TO QUEUE ANYWHERE
REDUCE EMPLOYEE WORKLOAD
Real-time video calls with Assistant Anywhere
Assistant Anywhere delivers a more personalised digital experience to your customers. It empowers your employees to deliver better service, improve customer engagement, shorten the sales process, and lower costs. It’s also incredibly easy to deploy. See how Assistant Anywhere brings the customer right to you – watch our short video.
What our customers say
We love Q-Flow and don’t know what we would do without it. Because of Q-Flow, we have made improvements to ensure that patient throughput and Customer Service standards are met on a consistent basis.
Geneva General and Soldiers and Sailors Memorial Hospitals
I have never been so impressed at how organized the clinics are. It is so efficient. Q-Flow has thought of everything.