How new technologies are transforming CX in the public sector
Queue management and digital signage are already being used by both the public sector to improve their customer experience. Is your council using them yet?
Putting the customer at the centre of local government consolidation
Given the pressure on government funding, councils are merging all over the country. But how can they still serve customers?
How Patient Centric Healthcare Benefits Everyone
Patient experience solutions offer a dual benefit: improving patient satisfaction and employee engagement.
Three Simple Ways to Optimise Your Customer Journey
Good customer experiences rest on efficient customer journeys, here are three ways you can immediately improve customer service.
Freedom’s Price - Honoring Our Heroes This Memorial Day
Have you ever thought about how decisions, small or large, can change everything in an instant?
Three Ways To Create A Positive Customer Experience
You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.
ACF Partners With Q-nomy To Create Better Customer Experiences
ACF Technologies announced today that it has extended its long-standing partnership with Q-nomy Inc. and its commitment to developing the Q-Flow platform.
The 7 Biggest Ideas To Consider From HIMSS 2018
Wow! What a great show. Did you also walk away with more ideas than you can hope to implement before next year’s event?
Create Magical Customer Experiences with these Five Tips
In this post, we share 5 tips for improving the customer journey in your organization using Customer Experience technologies and best practices.
How To Deepen Insight Into Customer Needs & Improve Citizen Experience
Business intelligence tools are helping organizations with deeper insight into customer behavior through their interactions along the customer journey.