Industry: healthcare

Queue Management and Patient Scheduling Software in Healthcare

Make every patient interaction effortless, efficient and pleasant

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Watch how ACF helped the NHS schedule over 100 million vaccine appointments

This video tells the story of our partnership with the NHS and Microsoft to deliver intelligent appointment scheduling for the United Kingdom.


Telemedicine is just the beginning

Nowadays healthcare should include solutions such as telemedicine, online appointment scheduling, virtual queueing, self-service check-in, capacity management, wayfinding, digital signage, real-time feedback and digital intelligence.

Your operation should offer patients a visit that is effortless, efficient and pleasant. You can achieve this by combining solutions like telemedicine, virtual queuing and real-time video to work in unison to benefit both patients and healthcare workers.

Family in front of laptop in a teleconsultation with your doctor

The patient booking system you need

Now fully funded by the UK government to help GP surgeries improve patient experience.

Download our brochure and find out how to minimise no-shows and streamline the patient booking process. 

Reduce patient wait times and improve your services

PXM® Patient Experience Management our solutions for the healthcare industry help hospitals, ERs, clinics, pharmacies, and labs to take a patient-centric approach for appointments, staff management and shifts, resources, equipment, and patient interactions.

Photograph of a woman sitting checking her tablet
Doctor Silvia González in a video call with a patient through an ACF Technologies application

Focus on the customer experience for your complete patient journey

  • Online appointment scheduling and management
  • Real-time updates about estimated wait times across web, mobile and digital signage mean faster service
  • Indoor navigation and automatic service assignment
  • Immediate feedback to learn what's working and what’s not, avoiding negative reviews

A healthy environment for all

  • Reduce costs with seamless integrations into other hospital applications
  • Eliminate duplicate entry with consolidated systems 
  • Automated patient flow to eliminate unnecessary steps
  • Deliver faster transfers and patient throughput
  • Create a less stressful environment for staff with improved working conditions and increased patient scores
  • Drive operational improvements through real-time and predictive analytics

Flow automation graphic

A Prescription for Patient Satisfaction

Improving patient satisfaction is critical for the success of healthcare organisations. This white paper examines how organisations can use patient experience management technologies to positively improve experiences and outcomes.

Download our white paper


2022 ACF Industry - Healthcare Finger Lakes Health Logo

We love Q-Flow and don’t know what we would do without it. Because of Q-Flow we have made improvements to ensure that patient throughput and Customer Service standards are met on a consistent basis.

Finger Lakes Health
Geneva General and Soldiers and Sailors Memorial Hospitals
2022 ACF Industry - Healthcare Wake Forest Logo

I have never been so impressed at how organized the clinics are. It is so efficient. Q-Flow has thought of everything.

Suzanne Coetzer, Gerenta Sr. de Proyectos Clínicos, Information Technology Services
Wake Forest Baptist Health

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