Government Solutions | ACF Technologies

Solving key challenges in citizen service

Citizens expect convenient, transparent, and timely services, but many public offices face systemic challenges that can undermine trust and efficiency.

01 Long wait times

From permit applications to benefit consultations, citizens often face excessive queues and time wasted waiting to be served.

02 Wasting resources

No-shows for booked appointments increase backlogs and cost time and money that public services can’t afford to lose.

03 Complex demands

Multiple departments and unpredictable peaks in demand make it challenging to allocate staff effectively and deliver a joined-up experience.

•Our solution for government

Transforming citizen interactions

Our government-ready solution makes it easy for citizens to access the services they need while helping agencies operate more efficiently.

Select a capability

Intelligent Appointment Booking

Empower citizens to act when they need to.

Citizens can book appointments across multiple services in one session.

Easy rescheduling or cancellation to reduce no-shows.

Timely SMS or email prompts keep citizens informed.

See it in actionSee it in action

Goverment_Online Appointment Booking_ACF 1

Trusted partner for public sector transformation

We help government organizations deliver accessible, transparent services that build trust and reduce costs.

Speak to an expertSpeak to an expert

Citizen-centric design

We put the citizen experience at the heart of every solution, making public services easier to access and navigate.

Future-ready integration

Our flexible platform connects with your existing systems, from CRM to ID verification, ensuring data security and continuity.

Insight-driven improvement

We provide the data and tools you need to continually refine services and policies based on real citizen behavior.

•FAQ

Government solutions FAQs

Discover answers to the most common questions about how ACF Technologies helps government organisations improve citizen experiences, reduce wait times, and deliver efficient public services.

What measurable results has ACF Technologies delivered for other government agencies like ours?

ACF helps government clients reduce service time by 40%, double service volumes, and improve citizen satisfaction, proven through deployments at DWP, Lambeth Council, and 15+ US public sector agencies including DMVs and correctional facilities. Our solutions streamline complex workflows, eliminate long queues, and provide real-time analytics to support data-driven decisions.

View government case studiesView government case studies

How does ACF support hybrid public services (physical and virtual)?

With Assistant Anywhere, citizens can join video consultations for services such as social care, benefits processing, and legal appointments, minimising physical footfall while ensuring secure, high-quality digital access.

Is ACF compliant with government security and data regulations?

Yes. Our solutions meet stringent security protocols, including ISO and SOC certifications, and are widely used in environments such as military medical centres, correctional facilities, and public health departments.

Can ACF help improve accessibility for vulnerable or remote citizens?

Yes. ACF enables virtual queuing, WhatsApp-based appointment systems, multilingual support, and location-aware services, empowering citizens with disabilities or limited mobility to access government services seamlessly.

How quickly can ACF Technologies deploy solutions across our public service locations?

Our agile deployment model enables rapid rollout, in some cases, nationwide implementation has occurred in under 4 weeks. Government clients benefit from remote onboarding, integration with existing systems, and custom configurations that ensure minimal disruption and immediate value delivery.