Case Studies (3)

Implementing enterprise omni-channel appointment scheduling with ACF

ACF client moved appointment scheduling online and managed to integrate multiple systems across 500+ branches bringing improvements to customer experience.

ACF helps Jersey Telecom streamline CX for their flagship store

JT has more than 130 years of experience in telecommunications and is dedicated to providing world-class services.

Bay County Tax Collector Modernizes with Q-Flow

Bay County Tax Collectors’ four offices serve nearly 200,000 constituents every year.

Banca di Asti - A Branch Transformation Success Story

With the help of ACF and Q-Flow, Banca di Asti was able to further facilitate daily activities and improve customer satisfaction.

Multinational Telco Company implements Q-Flow in 800 locations

UK Multinational Telecommunications Company implements Q-Flow in 800 locations in 5 countries with ACF Technologies

Davivienda innovates with Video Banking

Thanks to the success of Virtual Executive, Davivienda demonstrated how valuable they were in times of pandemic with Q-Flow.

ACF helps CEMEX Nicaragua optimize its dispatch route

In its continuous improvement cycle, CEMEX listened to its customers and prioritized a plan to optimize the dispatch route.

Tigo Guatemala - Case Study

Learn how Q-Flow assisted Tigo Guatemala to reimagine their business with self-service kiosks and queue management to provide even better customer service.

BAC Rolls Out Q-Flow Across Branch Network

Thanks to Q-Flow, BAC Credomatic was able to improve their customer experience and employee productivity significantly through self-service kiosks.

Promerica Bank El Salvador Redefines Customer Experiences Using Q-Flow

When changing from a single wait line system to Q-Flow, Promerica Bank was able to automate their workflow and vastly improve customer experiences.