Learn how Alachua County Tax Collector's office achieved an average wait time of 7 minutes, boosting customer satisfaction to 98%.
All Case Studies
Discover how a leading Telco company in Latin America dramatically cut response and wait times by leveraging BPM across all customer service departments.
Discover how ACF Technologies helped a Midwest state office improve citizen satisfaction and decrease wait times through online appointment scheduling.
The British health and beauty retailer and pharmacy chain implemented Q-Flow for appointment booking resulting in better customer experience.
During the UK's 2020 COVID-19 outbreak, ACF Technologies and Deloitte swiftly developed a testing booking system for the NHS.
Bergen Community College has chosen Q-Flow to help streamline student experience. ACF Technologies' solutions improved services by reducing wait times.
The Q-Flow platform has made a remarkable change in the process of booking an appointment for Lambeth’s residents and the council’s staff.
Banco Industrial wanted to expand the coverage of the Bank's services, serving customers who live locally or are temporarily located abroad.
By optimizing their client management, they were able to improve staff performance and provide a better customer service experience.
The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy.