Reynolds Army Health Clinic at Fort Sill Improves Operations with Q-Flow
October 15, 2025
ACF Technologies, Inc. is proud to partner with Reynolds Army Health Clinic at Fort Sill, where Lieutenant Colonel (LTC) Derek Stranton serves as Chief of Pharmacy. A dedicated user of Q-Flow since its initial deployment in 2011 at other DHA sites, LTC Stranton now oversees the clinic's pharmacy operations.
The Reynolds Army Health Clinic pharmacy is a vital resource for military personnel and civilians, managing new prescriptions from military medical treatment facilities and civilian providers. With a daily workload of 300–400 patient tickets, the pharmacy underscores the importance of efficient, streamlined workflows powered by the advanced capabilities of Q-Flow.
The Challenge
In 2011, LTC Stranton was leading one of the busiest pharmacies in the Department of Defense, grappling with an overwhelming volume of patients daily. An effective solution to manage this demand was urgently needed.
Before implementing Q-Flow, the process was inefficient—patients stood at the counter while their tickets were called and prescriptions filled in real time. This approach created significant delays, operational bottlenecks, and a stressful environment for staff, while negatively impacting the patient experience. Q-Flow transformed this system by streamlining workflows to meet the demands of a high-traffic environment.
Until October 2024, Reynolds Army Health Clinic also faced challenges in gathering patient feedback. Patients were required to manually locate surveys on the clinic's website, which led to confusion and low participation. For example, patients wishing to provide feedback about the pharmacy had no clear path to the correct survey, limiting engagement and actionable insights for Pharmacy leadership.
The Solution
Q-Anywhere
Reynolds Army Health Clinic continues to utilize Q-Flow while enhancing operations with Q-Anywhere—a solution that enables patients to check in remotely and refill prescriptions using their mobile devices. By texting “Get in Line,” patients can manage refills and wait times virtually, reducing time spent inside the pharmacy and improving operational efficiency.
The web-based version of Q-Anywhere provides staff with immediate access to critical information, such as DoD ID numbers, while reducing unnecessary back-and-forth communication. Patients complete all required details via a secure web link sent through SMS, enabling a streamlined and efficient check-in process.
The partnership between ACF Technologies and pharmacy leadership, including LTC Stranton, combined with Q-Flow’s flexibility, has enabled the development of an enterprise pharmacy workflow solution now deployed across Defense Health Agency pharmacies. This collaboration supports continuous improvement driven by stakeholder feedback.
Patient feedback
The implementation of Q-Anywhere has transformed the clinic’s patient feedback process:
01 Direct and simplified surveys
Following the patients’ visit to the pharmacy they will receive a link to complete the DHA ICE Survey. This survey is specific to their visit. Eliminating the previous process of searching online with unnecessary extra steps, patients can provide real time relevant feedback easily.
02 Actionable insights
Pharmacy Chiefs and staff can promptly identify, and address issues based on patient responses. As one team member noted, “We can quickly recognize a patient’s issue,” enabling immediate pharmacy resolution.
Pharmacy integration
01 Streamlined intake process
Q-Flow efficiently manages the intake process, collecting critical patient and prescription information, and seamlessly passing it to Pharmacy provider for further processing.
02 Enhanced workflow coordination
The integration supports the routing of multiple prescriptions through different paths in Pharmacy provider, ensuring accurate and timely handling of each medication.
03 Real-time status updates
Pharmacy provider provides medication status updates to Q-Flow, which are then relayed to patients, keeping them informed throughout the process.
04 Reduced work duplication
By automating data exchange between Q-Flow and the pharmacy provider, the integration minimizes repetitive tasks for pharmacy staff, improving efficiency and freeing up time for patient care.
05 Improved patient communication
Patients benefit from clear and timely updates on their prescriptions, enhancing their overall experience and satisfaction.
06 Optimized operational efficiency
The integration reduces errors, improves data accuracy, and ensures a smooth workflow between systems, leading to better service delivery.
The results
Q-Anywhere has proven to be a transformative tool across Reynolds Army Health Clinic driving improved communication, efficiency, and patient satisfaction and beyond:
Previously, the clinic received only 9-10 surveys monthly, most of which were negative. Now, the clinic collects 200-400 surveys per month, with the majority being positive. LTC Stranton shares this feedback daily with pharmacy staff and this has significantly boosted team morale and validated their efforts to enhance the patient’s experience.
The significant increase in survey data has enhanced understanding of patient experiences, enabled swift corrective actions when needed and highlighted the positive contributions of pharmacy staff.
Patients now have more control over their time, with the ability to request and refill medications from home via mobile devices, making the process more convenient and efficient.
The clinic has optimized operations and reduced inefficiencies, resulting in faster workflows and improved service delivery. Accurate information is now collected upfront from the patient, ensuring priority medications are promptly filled, communicated back to the patient, and routed through the appropriate pharmacy process for quick and effective processing.
In partnership with ACF Technologies, the implementation of Q-Flow and Q-Anywhere has transformed operations at Reynolds Army Health Clinic. These solutions have enhanced patient experiences, streamlined processes, and provided actionable insights, demonstrating the impact of digital transformation in healthcare delivery.
Want to know more?
Discover how Q-Flow and Q-Anywhere can transform your operations and enhance the patient experience. Schedule a demo or contact us today to explore tailored solutions for your organization.
