Transforming the Federal Pharmacy Experience with Q-Flow and Q-Anywhere

Across federal healthcare facilities, pharmacy operations play a vital role in serving military personnel, veterans, and their families. Yet, for years, these pharmacies faced significant operational challenges — from overcrowded lobbies and unpredictable wait times to limited visibility into prescription flow and patient prioritization.

These inefficiencies not only impacted patient satisfaction but also placed immense strain on pharmacy staff, who had to balance multiple prescription types, including Active Duty, urgent care, and standard refills, often without a clear or consistent process.

Recognizing the need for modernization, ACF Technologies partnered with federal healthcare leaders to transform the pharmacy experience using Q-Flow and Q-Anywhere — a fully integrated digital solution designed to streamline operations, enhance communication, and improve service delivery for both patients and staff.

The Challenge

Federal pharmacy operations were under immense pressure.
Patients experienced long and unpredictable wait times, crowded lobbies, and unclear communication about prescription status. Staff managed a high volume of manual processes, competing service priorities, and limited visibility into daily workflows.

Active Duty members, urgent care patients, and standard refill requests often competed for the same resources without consistent prioritization. This created frustration for patients, burnout for staff, and a lack of actionable data for leadership — turning the pharmacy experience into a bottleneck across the federal healthcare system.