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How does Q-Flow integrate with existing systems?

Q-Flow connects customer journey workflows with existing business systems through REST and SOAP web services, webhooks and a .NET scripting layer. These options support customer and service data exchange, automated actions and one-way or two-way integrations, depending on the connected system and configuration.

ACF Technologies integrates Q-Flow with CRM, communications, scheduling, payment and operational systems, keeping customer context connected from booking and check-in to service delivery and follow-up while reducing duplicate data entry.

Keep customer context available

Connect CRM records with booking, arrival and service workflows so staff can understand the customer’s needs without asking them to repeat information.

Built for enterprise operations

ACF has transformed operations for 500 enterprises and helped organizations serve 1 billion end users. Integration connects Q-Flow journeys with the technology those organizations already use.

Choose the right connection

Use an available integration or configure an API, webhook or custom .NET connection. Scope depends on your systems, required data, workflow and deployment.

Customer service advisor reviewing connected appointment and customer information with a colleague.

Connected data from booking to follow-up

Integration gives each stage of the customer journey the information it needs. Define which system owns each record, when data should move and which action should follow, so customer-facing teams can work with consistent context.

01 Before the visit

Connect appointment booking with customer records, calendar availability and location information. Customers find the right service while teams prepare for demand using the relevant booking and resource data.

02 On arrival

Use customer or appointment identifiers to retrieve relevant information from connected systems. Link check-in with the correct service journey and reduce repeated registration and manual data entry.

03 While customers wait

Trigger relevant communications through connected messaging services. Share appointment changes, queue status and service alerts through configured channels, helping customers understand what happens next.

04 During service

Bring relevant customer, order or case information into staff workflows. Connect service routing, virtual consultations or product collection with the systems your teams use to complete the interaction.

05 After service

Exchange agreed service outcomes and follow-up information with CRM or operational systems. Use journey reporting to understand waiting times, service activity and opportunities to improve the experience.

Which systems can ACF integrate with?

ACF supports connections across CRM, communications, calendars, maps, payments and operational software. The integration method, available data and workflow are configured around your requirements and the capabilities of each connected system.

Supported systems

Salesforce and SAP

Connect Q-Flow with Salesforce or SAP to keep relevant customer and service information available across booking, routing and frontline workflows.


Q-Flow for Salesforce also extends CRM engagement with customer journey orchestration. ACF can help assess the appropriate implementation for your Salesforce environment.

Explore Q-Flow and SalesforceExplore Q-Flow and Salesforce
Service specialist reviewing customer information on a laptop before assisting a customer.

Turn connected journey data into insight with Neuro AI

Neuro AI helps teams explore Q-Flow operational data through natural-language questions, dynamic reports and trend analysis. Connect the required data sources and use cross-module insights to understand demand, customer journeys and staff performance.

Learn more about Neuro AILearn more about Neuro AI

Q-Flow APIs, webhooks and custom integrations

The ACF platform supports several integration approaches. Select the connection around your systems, data direction and workflow triggers, including environments where an off-the-shelf connector does not meet your needs.

Discuss your integration requirementsDiscuss your integration requirements

REST and SOAP web services

The Q-Flow API provides web services over REST and SOAP. Connect CRM, inventory and back-end systems to exchange the information required for customer journey workflows.

Webhooks and application events

Configured public URLs with tokens on the Q-Flow web server can receive external requests and trigger application events. Connect a system event with the next workflow action.

Custom .NET scripting

Use custom .NET code within Q-Flow application events to extend functionality and support one-way or two-way integration. ACF can scope custom connections when a pre-built connector is unavailable.

Integration specialists reviewing a customer service workflow at a workstation.

Integrations that connect real service workflows

Connect the systems behind your customer-facing services. Build a continuous journey across appointments, queues, video consultations, events and operational reporting.

Appointment booking and CRM

Connect customer records, booking information and availability so appointments fit the wider service journey across locations, services and resources.
Advisor reviewing a customer appointment alongside connected service information.
Explore appointment bookingExplore appointment booking

Check-in and queue management

Use existing customer context at arrival, route customers to the right service and trigger relevant updates throughout the queue journey.
Service host retrieving a customer booking on a tablet at check-in.
Explore queue managementExplore queue management

Video appointments and staff workflows

Coordinate booking, virtual waiting and consultation workflows with your communications tools, keeping relevant customer context available to staff.
Specialist conducting a laptop video consultation with relevant customer information available.
Explore video appointmentsExplore video appointments

Payments and product collection

Connect relevant purchase and order information with service workflows, helping staff coordinate payments, customer enquiries and collection across existing systems.
Retail associate checking order information while handing a customer a collected item.
Discuss payment integrationsDiscuss payment integrations

Event booking and follow-up

Connect event registrations, invitations and attendee communications with existing systems to coordinate booking, check-in and follow-up across your store network.
Event host reviewing an attendee booking on a tablet at an in-store workshop.
Explore event managementExplore event management

Q-Flow integration FAQs

Connect your technology to a better customer journey

Schedule a demo to explore how ACF can connect Q-Flow with your existing systems and reduce friction across booking, arrival and service. Use the ROI Calculator to estimate the potential value for your operation.

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