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What is video appointment software?

Video appointment software lets customers book and attend live consultations with staff remotely. ACF connects scheduling, reminders and virtual waiting with secure browser-based video, customer information and follow-up. Teams can manage the complete service journey and use operational reporting to improve access, capacity and customer experience.

ACF Technologies' enterprise video appointment software connects booking, secure virtual waiting rooms, live consultations, customer context and follow-up workflows, giving teams visibility of remote service demand across locations.

One connected consultation journey

Connect the appointment to everything needed to deliver the service. Booking, virtual waiting, consultation and follow-up work together so customers receive personal support and teams maintain continuity.

Proven enterprise experience

Across its platform, ACF has transformed operations for 500 enterprises, helped customers book 500 million appointments and supported service journeys for 1 billion end users.

Personal service across channels

Extend access to specialists through video banking, telehealth, public services, retail consultations and student support. Coordinate remote and in-person journeys around your operation.

Customer speaking with a service specialist by video on a laptop from home.

One video appointment journey, from booking to follow-up

A successful video appointment starts before the call and continues after it ends. ACF connects scheduling, preparation, virtual waiting, consultation and follow-up in one service flow, helping customers reach the right specialist while teams manage demand and retain context.

01 Book the appointment

Customers select the service and a suitable appointment time through your digital or assisted channels. Match booking availability to staff schedules and prepare teams for upcoming remote service demand.

02 Prepare and join

Send confirmations, reminders and joining information through SMS or email. Customers can manage appointment changes and access their consultation from a supported browser without downloading a dedicated application.

03 Wait virtually

Customers enter a secure virtual waiting room before meeting a specialist. Connect waiting with appointment status and staff availability so teams can coordinate arrivals and keep the service journey organized.

04 Meet the right specialist

Deliver a live video consultation with the relevant staff member. Keep appointment details and customer information connected so teams can understand the request and provide informed, personal service.

05 Follow up and improve

Send relevant information after the consultation through configured communications and workflows. Review appointment, waiting and service data to identify bottlenecks, improve capacity planning and refine the customer experience.

Video appointments built around your service operation

Coordinate remote appointments with staff availability, customer communications and service workflows. Customers receive a connected consultation experience while teams use shared information and reporting to manage demand across channels and locations.

Select a capability

Video appointment reminders

Offer scheduled video appointments through online and assisted channels, with availability aligned to your services and staff.


Send confirmations, reminders and joining details, and let customers manage appointment changes so both parties are prepared for the consultation.

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Customer reading a video appointment reminder while preparing a laptop for the consultation.

Turn video appointment data into better decisions with Neuro AI

Neuro AI turns connected appointment and service data into operational insight. Ask questions in natural language, generate reports and explore attendance, waiting and staffing trends across locations to identify bottlenecks and support faster decisions.

Learn more about Neuro AILearn more about Neuro AI

Connect video appointments with the systems you already use

Part of the ACF Platform, video appointments connect with booking, CRM, communications and operational systems to keep customer context available throughout the consultation journey.

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APIs, webhooks and extensibility

ACF supports enterprise integration through REST and SOAP APIs, webhooks and custom .NET code to exchange customer information and automate service workflows.

Connect existing business systems

Connect with CRM, scheduling and communications systems, including Salesforce, SAP, Microsoft Teams, Zoom, Twilio and Outlook, around your service and integration requirements.

Keep the service journey connected

Carry appointment details into consultation and follow-up workflows so teams have relevant context and spend less time repeating information or entering duplicate data.

Video service advisor using connected customer information while consulting with a customer remotely.

Video appointments for complex service environments

ACF Technologies configures video appointment journeys around your services, staff, locations and customer needs, connecting remote consultations with wider operations.

Government and public services

Connect citizens with public service teams remotely, with appointment booking, virtual waiting and follow-up supporting access to advice and assistance.
Citizen speaking with a public service advisor during a laptop video appointment.
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Healthcare

Support appropriate remote patient and family consultations, with booking, reminders and virtual waiting connected to staff availability and service workflows.
Patient speaking with a healthcare professional during a laptop video consultation.
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Banking and financial services

Deliver video banking appointments with specialists, connecting booking, customer context and follow-up so customers can access personal advice without visiting a branch.
Customer receiving financial guidance from a banking specialist through a laptop video appointment.
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Retail and telecommunications

Offer remote product advice, shopping consultations and customer support, connecting video appointments with service availability, customer information and follow-up.
Retail specialist showing a smartphone to a customer during a video consultation.
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Education

Connect students with advisors and support teams through video appointments, with scheduling and reminders supporting access to services across campus locations.
University student speaking with an advisor during a laptop video appointment.
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Video appointment software FAQs

Make every video appointment part of a better customer journey

Schedule a demo to see how ACF connects booking, virtual waiting, secure consultations and follow-up to improve remote service. Use the ROI Calculator to estimate the potential value for your operation.

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