Solution
Assistant Anywhere | Video Appointment Scheduling Software
Seamlessly integrate secure virtual appointments scheduling into your operations
Assistant Anywhere | Video Appointment Scheduling Software, built on the Q-Flow® platform empowers customers and patients to have their consultation or appointment remotely through video via mobile and web app, wherever and whenever it suits them. Our video appointment solution gives your customers the real-time experience they’ve been looking for.
Our software improves efficiency across your organization by connecting patients and customers with your staff from anywhere in the world – not just their local branch.
And by personalizing the digital interaction between your customers and staff, your organisation can increase overall staff productivity, reduce cost-per-interaction, and shift customers to a more efficient engagement channel.
Assistant Anywhere empowers your employees to deliver a more streamlined service at your customer and patients’ convenience – all while lowering costs and improving efficiency.
For customers, Assistant Anywhere | Video Appointment Scheduling Software puts an end to uncomfortable and inconvenient waits in a crowded lobby. They join an end-to-end encrypted virtual waiting room where you can notify them shortly before their appointment.
Telemedicine Software
Virtual care by Video Appointment Scheduling Software is a Q-Flow module that manages telemedicine appointments and manages the patient's journey through remote care management or consultations. This option is ideal when the patient needs the advice of a medical specialist who is far away, when the evaluation must be done remotely due to a condition that prevents attending a hospital or clinic in person, or when a patient is highly contagious.
Your operation should offer patients a visit that is effortless, efficient and pleasant. You can achieve this by combining solutions like telemedicine, virtual queuing and real-time video to work in unison to benefit both patients and healthcare workers.
Live Shopping
Live shopping is a great opportunity to bring your customers closer to your stores from anywhere in the world.
From delivering product demonstrations and answering customer enquiries via video to completing complex and high-involvement purchases, live shopping delivers a highly personalised omnichannel customer experience.
With our video appointment scheduling software, customers can book a video consultation with a specialist with no geographical limitations.
Video Banking
Video banking was thought to be a short-lived trend during the pandemic but nothing could be further from the truth. With Assistant Anywhere, you can securely speak to your clients via video anytime and anywhere.
Financial products, mortgages and loans, can be a stressful burden to your customers, and complex online user journeys often leave them frustrated and worried.
Instead, having a video appointment scheduling software that allows your clients to book a video call with a dedicated member of staff not only creates trust but builds long-term loyalty.
How we do it
Once you're ready to see your customer, they’ll receive a message detailing the next steps. If the appointment is virtual, you can send a secure link to an end-to-end encrypted virtual meeting room.
Check-in Anywhere
Check-in Anywhere allows customers to avoid an uncomfortable wait in a crowded waiting room.
They can check in to their in-person appointment when they’re nearby and then wait for a notification that their appointment is available wherever suits them – whether that’s their car, a nearby cafe, or a park bench.
Wait Anywhere
When your customer schedules an appointment, they instantly receive a confirmation message that includes the date and time of their session and the name of the person they will see. If the customer is late for their appointment, they can request to join an online queue for the next free slot – not slowing down your operations.
Assistant Anywhere
Once you're ready to see your customer, they’ll receive a message detailing the next steps. If the appointment is virtual, you can send a link for a secure, live and encrypted virtual meeting room.
How to Connect with Customers Anywhere
Connect customers, patients, and medical staff faster and more conveniently than ever before, and keep business running while maintaining social distancing measures.
Setup options
ACF offers Videocall Solutions in a variety of network models to fit your monetary, IT, and overall business needs:
On-Site
Cloud Hosted
Standalone
Testimonial
At Davivienda we are convinced to offer our clients simple, friendly and reliable experiences, that is why we are constantly innovating, supported by technology, as a valuable enabler, which gives us the opportunity to develop new digital experiences.
Eurípides Cálix, Director of Operations and Technology
We continue to advance in the implementation of solutions and digital process models that are easily accessible to our customers and users. Suppliers are an important part of the value chain. Teaming up with ACF Technologies has allowed us to co-create and make innovations come true, with an impact on the customer experience, such as the recent Virtual Executive service
