Assistant Anywhere, built on the Q-Flow® platform empowers customers and patients to have their consultation or appointment remotely through video via mobile and web app, wherever and whenever it suits them. Our video appointment solution gives your customers the real-time experience they’ve been looking for.
Our software improves efficiency across your organization by connecting patients and customers with your staff from anywhere in the world – not just their local branch.
And by personalizing the digital interaction between your customers and staff, your organization can increase overall staff productivity, reduce cost-per-interaction, and shift customers to a more efficient engagement channel.
Assistant Anywhere empowers your employees to deliver a more streamlined service at your customer and patients’ convenience – all while lowering costs and improving efficiency.
For customers, Assistant Anywhere puts an end to uncomfortable and inconvenient waits in a crowded lobby. They join an end-to-end encrypted virtual waiting room where you can notify them shortly before their appointment.
Real-time video calls with Assistant Anywhere
Our video appointment solution helps organizations meet the increasing demand for virtual appointments, connecting customers, patients, and medical staff faster and more personally through secure, live, interactive video sessions. You can watch our short video: see how Assistant Anywhere brings the customer right to you.
Virtual care by video call is a Q-Flow module that manages telemedicine appointments and manages the patient's journey through remote care management or consultations. This option is ideal when the patient needs the advice of a medical specialist who is far away, when the evaluation must be done remotely due to a condition that prevents attending a hospital or clinic in person, or when a patient is highly contagious.
Your operation should offer patients a visit that is effortless, efficient and pleasant. You can achieve this by combining solutions like telemedicine, virtual queuing and real-time video to work in unison to benefit both patients and healthcare workers.
Key features of our virtual appointment software
DELIVER A VIRTUAL EXPERIENCE
Respond to the changing expectations of today’s customers and patients by taking your consultations online
REDUCE WAIT TIMES FOR WALK-INS
Manage your lobby’s capacity by offering remote consultations to those who’d prefer them
ACCESSIBLE AND FLEXIBLE APPOINTMENTS
Empower customers and patients to attend appointments wherever and whenever it suits them
OFFER REAL-TIME TELEMEDICINE APPOINTMENTS
Connect staff and customers or patients faster through a service that’s been tailored to meet their needs
PROVIDE HYBRID CUSTOMER SERVICE
Seamlessly integrate remote and in-person consultations across your entire organization for a streamlined customer experience
Remove the cost barriers to remote appointments and increase productivity across your organization
How we do it
Once you're ready to see your customer, they’ll receive a message detailing the next steps. If the appointment is virtual, you can send a secure link to an end-to-end encrypted virtual meeting room.
Check-in Anywhere allows customers to avoid an uncomfortable wait in a crowded waiting room.
They can check in to their in-person appointment when they’re nearby and then wait for a notification that their appointment is available wherever suits them – whether that’s their car, a nearby cafe, or a park bench.
When your customer schedules an appointment, they instantly receive a confirmation message that includes the date and time of their session and the name of the person they will see. If the customer is late for their appointment, they can request to join an online queue for the next free slot – not slowing down your operations.
Once you're ready to see your customer, they’ll receive a message detailing the next steps. If the appointment is virtual, you can send a link for a secure, live and encrypted virtual meeting room.
At Davivienda we are convinced to offer our clients simple, friendly and reliable experiences, that is why we are constantly innovating, supported by technology, as a valuable enabler, which gives us the opportunity to develop new digital experiences.
Eurípides Cálix, Director of Operations and Technology
We continue to advance in the implementation of solutions and digital process models that are easily accessible to our customers and users. Suppliers are an important part of the value chain. Teaming up with ACF Technologies has allowed us to co-create and make innovations come true, with an impact on the customer experience, such as the recent Virtual Executive service