Solution

Assistant Anywhere

Seamlessly integrate secure virtual appointments into your operations

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Assistant Anywhere, built on the Q-Flow® platform empowers customers and patients to have their consultation or appointment remotely through video via mobile and web app, wherever and whenever it suits them. Our video appointment solution gives your customers the real-time experience they’ve been looking for.

Our software improves efficiency across your organization by connecting patients and customers with your staff from anywhere in the world – not just their local branch.  

And by personalizing the digital interaction between your customers and staff, your organization can increase overall staff productivity, reduce cost-per-interaction, and shift customers to a more efficient engagement channel.

Assistant Anywhere empowers your employees to deliver a more streamlined service at your customer and patients’ convenience – all while lowering costs and improving efficiency.

For customers, Assistant Anywhere puts an end to uncomfortable and inconvenient waits in a crowded lobby. They join an end-to-end encrypted virtual waiting room where you can notify them shortly before their appointment.

Screen of a George Maples video call through the ACF Technologies application

Real-time video calls with Assistant Anywhere

Our video appointment solution helps organizations meet the increasing demand for virtual appointments, connecting customers, patients, and medical staff faster and more personally through secure, live, interactive video sessions. You can watch our short video: see how Assistant Anywhere brings the customer right to you.

Telemedicine Software

Virtual care by video call is a Q-Flow module that manages telemedicine appointments and manages the patient's journey through remote care management or consultations. This option is ideal when the patient needs the advice of a medical specialist who is far away, when the evaluation must be done remotely due to a condition that prevents attending a hospital or clinic in person, or when a patient is highly contagious.

Your operation should offer patients a visit that is effortless, efficient and pleasant. You can achieve this by combining solutions like telemedicine, virtual queuing and real-time video to work in unison to benefit both patients and healthcare workers.

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Key features of our virtual appointment software

DELIVER A VIRTUAL EXPERIENCE

Respond to the changing expectations of today’s customers and patients by taking your consultations online

REDUCE WAIT TIMES FOR WALK-INS

Manage your lobby’s capacity by offering remote consultations to those who’d prefer them

ACCESSIBLE AND FLEXIBLE APPOINTMENTS

Empower customers and patients to attend appointments wherever and whenever it suits them

OFFER REAL-TIME TELEMEDICINE APPOINTMENTS

Connect staff and customers or patients faster through a service that’s been tailored to meet their needs

PROVIDE HYBRID CUSTOMER SERVICE

Seamlessly integrate remote and in-person consultations across your entire organization for a streamlined customer experience

LOWER COST-PER-INTERACTION

Remove the cost barriers to remote appointments and increase productivity across your organization

How we do it

Once you're ready to see your customer, they’ll receive a message detailing the next steps. If the appointment is virtual, you can send a secure link to an end-to-end encrypted virtual meeting room.

Heather notification towards Mike remembering his appointment
Check-in Anywhere

Check-in Anywhere allows customers to avoid an uncomfortable wait in a crowded waiting room. 

They can check in to their in-person appointment when they’re nearby and then wait for a notification that their appointment is available wherever suits them – whether that’s their car, a nearby cafe, or a park bench.

Message notification Announcing that you are as follows in the row.
Wait Anywhere

When your customer schedules an appointment, they instantly receive a confirmation message that includes the date and time of their session and the name of the person they will see. If the customer is late for their appointment, they can request to join an online queue for the next free slot – not slowing down your operations.

Simulation of a video call from the Assistant Anywhere application
Assistant Anywhere

Once you're ready to see your customer, they’ll receive a message detailing the next steps. If the appointment is virtual, you can send a link for a secure, live and encrypted virtual meeting room.

White Paper

How to Connect with Customers Anywhere

Connect customers, patients, and medical staff faster and more conveniently than ever before, and keep business running while maintaining social distancing measures.

Download our white paper

Setup options

ACF offers Videocall Solutions in a variety of network models to fit your monetary, IT, and overall business needs:

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On-Site

Your business servers (physical or virtual) and is accessed through your intranet.

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Cloud Hosted

Secured remote ACF servers and is accessed through the internet.

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Standalone

Off-network and only accessed through direct connections.

Testimonial

Davivienda
Quote

At Davivienda we are convinced to offer our clients simple, friendly and reliable experiences, that is why we are constantly innovating, supported by technology, as a valuable enabler, which gives us the opportunity to develop new digital experiences.

Eurípides Cálix, Director of Operations and Technology
Davivienda
Davivienda
Quote

We continue to advance in the implementation of solutions and digital process models that are easily accessible to our customers and users. Suppliers are an important part of the value chain. Teaming up with ACF Technologies has allowed us to co-create and make innovations come true, with an impact on the customer experience, such as the recent Virtual Executive service

Henry Barahona, Strategy and Process Manager
Davivienda

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