Customer Feedback Software

Gather real-time opinions with a smart feedback system

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Capturing feedback from your customers and employees is a critical step in improving the customer experience.

Our customer feedback system gives your customers the opportunity to rate their experience through kiosks, USSD, SMS, QR codes, call centers, and emails. It then displays this data in intuitive dashboards and reports you can use to identify the key trends and drive change within your organization. 

Armed with this invaluable data, your organisation can evaluate and improve its performance and measure the impact of new customer service initiatives in real time.

Mobile Solution Screen of Surveys conducted with ACF Technologies software

Online Customer Feedback Solution

Our online customer feedback system allows customers to rate their experience and efficiently organise the information to analyse. With this valuable information obtained in real time, organisations can evaluate their performance, learn about customer satisfaction, follow up with their customers and make necessary improvements immediately.

Key features of our customer feedback system

A fully customisable interface

Comply with your branding guidelines and deliver a consistent brand experience


Receive detailed reports that make it easy to understand what areas of the customer experience need improving

Drive change across your organisation

Implement change based on real-time customer feedback

Create new surveys in minutes

Intuitive software makes it easy to get invaluable feedback from your customers

Get online reporting and service metrics

Streamline the customer feedback process by managing it through an online dashboard

Improve experiences immediately

Get access to real-time data you can use to improve customer service issues immediately

How we do it

Several screens of the mobile survey solution conducted with ACF Technologies software
Collect feedback

Gather invaluable feedback from customers through kiosks, USSD, SMS, QR codes, call centers, and emails

Experience evaluation screen with emojis from angry to happy
Analyse the data

Understand your customers’ needs and predict behaviours through detailed reports on the quality of your service and products

Online reports UI from ACF Technologies Software
Implement change

Drive change throughout your organisation through data-backed customer service initiatives, then measure their impact in real-time

Setup options

ACF offers Customer Feedback Systems that fit your budgetary, IT infrastructure, and overall business needs.


Your business servers (physical or virtual) and is accessed through your intranet.

Cloud Hosted

Secured remote ACF servers and is accessed through the internet.


Off-network and only accessed through direct connections.



With the implementation of BPM we managed to have a 360 ° view of the business, connecting all the agency, call center and BO areas, measuring and controlling better service and response times.

Regina Bennett, Regional Customer Service Manager

Global Offices