Capturing feedback from your customers and employees is a critical step in improving the customer experience.
Our customer feedback system gives your customers the opportunity to rate their experience through kiosks, USSD, SMS, QR codes, call centers, and emails. It then displays this data in intuitive dashboards and reports you can use to identify the key trends and drive change within your organization.
Armed with this invaluable data, your organisation can evaluate and improve its performance and measure the impact of new customer service initiatives in real time.
Online Customer Feedback Solution
Our online customer feedback system allows customers to rate their experience and efficiently organise the information to analyse. With this valuable information obtained in real time, organisations can evaluate their performance, learn about customer satisfaction, follow up with their customers and make necessary improvements immediately.
Key features of our customer feedback system
A fully customisable interface
Comply with your branding guidelines and deliver a consistent brand experience
Receive detailed reports that make it easy to understand what areas of the customer experience need improving
Drive change across your organisation
Implement change based on real-time customer feedback
Create new surveys in minutes
Intuitive software makes it easy to get invaluable feedback from your customers
Get online reporting and service metrics
Streamline the customer feedback process by managing it through an online dashboard
Improve experiences immediately
Get access to real-time data you can use to improve customer service issues immediately
How we do it
Gather invaluable feedback from customers through kiosks, USSD, SMS, QR codes, call centers, and emails
Analyse the data
Understand your customers’ needs and predict behaviours through detailed reports on the quality of your service and products
Drive change throughout your organisation through data-backed customer service initiatives, then measure their impact in real-time
With the implementation of BPM we managed to have a 360 ° view of the business, connecting all the agency, call center and BO areas, measuring and controlling better service and response times.
Regina Bennett, Regional Customer Service Manager
Phone: +1 828-398-0040
Phone: +44 (0) 333 600 8090
Phone: +503 2209-9400