Industry: Retail

Customer Experience Management Solutions for Retail

Advanced booking solutions to provide a seamless omnichannel experience



Appointment booking

We can help you provide a seamless omnichannel experience that empowers customers to choose what platform they book an appointment, such as WhatsApp, wherever and whenever they want. This comes with powerful calendar integrations, live shopping, advanced staff management, and virtual queuing.

How will ACF achieve this?

ACF's software makes it effortless for customers to schedule, track, and reschedule appointments with any retailer from any device.

In this guide we explore real-world applications for our software and show you how you can actualise opportunities into reality by dipping into underutilised markets with five floors to elevate your customer experience.


Deliver omnichannel customer experience

  • Allow your customers to schedule and manage appointments with multi-channel options.
  • Connect with online customers via video appointments to bridge the gap between digital and physical.
  • Give them a sense of control and the confidence to enter your retail environment informed and prepared.
  • Facilitate a smooth and seamless customer journey from check-in to service.

Increase retail footfall

  • Invite customers to events of all styles and scale and connect your digital customers to physical stores.
  • Create personalised and highly targeted events via an intuitive user interface.
  • Track event success and revenue with real-time reporting.
  • Build a meaningful long-term community around your stores.

Incoming video call from Kevin Glassman
Virtual Ticket Screen with a QR code

Reduce customer wait time

  • Reduce the volume of waiting crowds by allowing customers to reserve their place in the queue prior to arrival.
  • Allow customers to sign up for multiple services and assign them to the shortest queue.
  • Provide customers with real-time updates and notifications about wait times through your website or mobile.
  • Automate customer flow management and seamlessly plan staff schedules around busy periods.


Logo Tigo Retail EN

By implementing Q-Flow we were able to reduce waiting time by 45%, increasing productivity per store by 85% and staff occupancy does not drop below 95%. Q-Flow is the basis for any report or study that is required on the operation of the company.

Marcos Merida, Customer Operations Manager
Logo Claro Retail EN

With the implementation of Q-Flow BPM, we managed to have a 360 ° view of the business, connecting all the agency, call center, and BO areas, measuring and controlling better service and response times. With this, it has been possible to provide a better experience to all Claro customers. Q-Flow has become one of the primary customer service systems for the entire organization in the region.

Regina Bennett, Regional Customer Service Manager
Logo Telefonica Retail EN

ACF’s solution provides powerful and efficient tools for Telefonica to control our level of service, and enables us to manage customer relations in an outstanding way.

Luis Flores Tista, Manager
Telefonica Centers

Would you like to know more?

If you are open to a discussion about what ACF can do for you, then please feel free to fill in our contact form for a free zero-obligation chat with Adam. Adam is our residential retail expert who has worked with brands such as Vodafone, Pets at Home, and Specsavers.



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