Solution

Customer Feedback

Gather real-time opinions with a smart feedback system

Schedule a demo Download brochure

Capturing feedback from your customers and employees is a critical step in improving the customer experience.

Our customer feedback system gives your customers the opportunity to rate their experience through kiosks, USSD, SMS, QR codes, call centers, and emails. It then displays this data in intuitive dashboards and reports you can use to identify the key trends and drive change within your organization. 

Armed with this invaluable data, your organization can evaluate and improve its performance and measure the impact of new customer service initiatives in real-time.

Customer Feedback

Key features of our customer feedback system

An effective customer feedback system

Make it easy for your customers to provide you with feedback

INTUITIVE ANALYTICS

Receive detailed reports that make it easy to understand what areas of the customer experience need improving

Drive change across your organization

Implement change based on real-time customer feedback

Create new surveys in minutes

Intuitive software makes it easy to get invaluable feedback from your customers

Get online reporting and service metrics

Streamline the customer feedback process by managing it through an online dashboard

Improve experiences immediately

Get access to real-time data you can use to improve customer service issues immediately

How we do it

customer feedback #1
Collect feedback

Gather invaluable feedback from customers through kiosks, USSD, SMS, QR codes, call centers, and emails

customer feedback #2
Analyze the data

Understand your customers’ needs and predict behaviors through detailed reports on the quality of your service and products

BPM #3
Implement change

Drive change throughout your organization through data-backed customer service initiatives, then measure their impact in real-time

Setup options

ACF offers Customer Feedback Systems that fit your budgetary, IT infrastructure, and overall business needs.

setup-cog
On-Site

Your business servers (physical or virtual) and is accessed through your intranet.

setup-cog
Cloud Hosted

Secured remote ACF servers and is accessed through the internet.

setup-cog
Standalone

Off-network and only accessed through direct connections.

Testimonial

Quote

With the implementation of BPM we managed to have a 360 ° view of the business, connecting all the agency, call center and BO areas, measuring and controlling better service and response times.

Regina Bennett, Regional Customer Service Manager
Claro

Global Offices