Solución
Automatización Robótica de Procesos (RPA)
Inteligencia Artificial (AI) y Machine Learning (ML) para empresas ágiles y altamente automatizadas.
Automatización Robótica de Procesos (RPA)
Nuestro robot de automatización de procesos digitales automatiza todo el flujo de servicio, utilizando el contexto operativo en tiempo real de cada caso para garantizar una automatización óptima.
Te permite programar reglas automáticas y dinámicas de atención basadas en algoritmos y metodologías de Inteligencia Artificial (IA) y Machine Learning (ML), dando como resultado empresas ágiles, altamente automatizadas y preparadas para el futuro.
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Empower your customers to take control of their time
Make it easy for your customers to schedule, track, and rearrange their appointments with your organization on any device.
It empowers them to book an appointment when it best suits them without ever having to worry about sitting on hold.
Plus, they can reschedule their appointment with just a few clicks and our system will send them automatic appointment reminders – and even alert them if a preferred time slot becomes available.
Automate your appointment management
Alongside queue management, our booking software gives you insights into appointment scheduling patterns, allowing you to improve the customer experience by preventing long delays.
Customer alerts remind customers of their appointment – reducing no-show rates – and warn them about any delays, helping to manage wait time expectations.
Automating these tasks lowers your operating costs and frees your staff up to focus on their most important work.
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Realiza una prueba en vivo e interactúa con nuestro WhatsApp Bot
Escanea el código QR que ves en la imagen de la izquierda o haz clic aquí y conoce a detalle el funcionamiento de la solución, recuerda que la personalización es aplicable para cualquier industria.
¿Cómo lo hacemos?
Adaptación
Orquesta dinámica y automáticamente los procesos del flujo de atención adaptándolos al entorno del servicio incluyendo variables, atributos y condiciones internas del negocio como la mezcla de segmentación de clientes, canales, horarios y fechas de atención entre otras, así como también variables externas que afectan el tráfico en la sucursal, como las afectaciones del clima.
Automatización
Simplifica la toma de decisiones y evita incidencias, automatizando la supervisión e intervención humana, detectando situaciones irregulares y actuando proactiva y dinámicamente sobre el escenario. Reduciendo al mínimo tiempos improductivos y permitiendo que los gerentes se centren en actividades que generan valor al cliente y negocio.
Intuición
Una gran alternativa para reducir o eliminar cargas de trabajo en las personas que cuentan con grandes cargas de trabajo en tareas. Mediante algoritmos y metodologías AI y ML el robot será educado para entender el proceso específico y derivar al cliente al canal más idóneo según su perfil y servicio escogido, antes o durante el servicio.
Opciones de Configuración
ACF ofrece modelos de red para acoplar Whatsapp filas y citas al presupuesto, infraestructura de TI y necesidades de tu negocio. Elige entre:
Físico
En la nube
Standalone
Testimonial
The overall customer satisfaction was superb, as we were able to reduce waiting times dramatically. We used Q-Flow for our drop in service once the appointments were implemented and this had the greatest impact on service delivery, as we could successfully inform customers of the delays expected and spread the footfall throughout the day. The team were under less pressure which made a much better working environment and we could successfully plan resources accordingly. The Q-Flow system had proved to be totally stable and reliable as we have had zero down time since the implementation several years ago.
Ken McAlindon, Customer Service Team Leader
By implementing Q-Flow we were able to reduce waiting time by 45%, increasing productivity per store by 85% and staff occupancy does not drop below 95%.” Q-Flow is the basis for any report or study that is required on the operation of the company.
Marcos Merida, Customer Operations Manager
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.
