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How Digital Banking Transformations Optimize Branch Banking with the Right Balance
Branch networks are reducing in number, and banks must improve their empathy in dealing with this difficult process to retain customers by inviting them to commit to their brand. The question is can a better strategy reduce customer loss, and improve customer retention in this industry? The answer is, yes. Through a combination of smart solutions, your branch can provide the best service options.
Download the eGuide to learn more about how to improve the Customer Experience through utilizing both digital and physical options, providing the most accessible services for all customers.
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Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.
IMPROVE CUSTOMER LOYALTY
SHORTEN CUSTOMER WAIT TIMES
ALLOW CUSTOMERS TO QUEUE ANYWHERE
REDUCE EMPLOYEE WORKLOAD
The Virtual Banking Experience
Provide a perfect blend of automation and human interaction with Assistant Anywhere. Personalize the digital interaction between your customers and staff to increase overall staff productivity, reduce cost-per-interaction, and shift customers to a more efficient engagement channel.
For customers, Assistant Anywhere puts an end to uncomfortable and inconvenient waits in a crowded lobby. They join an end-to-end encrypted virtual waiting room where you can notify them shortly before their appointment.
What our customers say
We continue to advance in the implementation of solutions and digital process models that are easily accessible to our clients and users. Suppliers are an important part of our value chain. Working alongside ACF Technologies has allowed us to co-create and make innovations a reality, obtaining a great impact on our clients' experiences, such as the recent Virtual Executive service.
Henry Barahona, Strategy and Process Manager
ACF has been a strategic partner in our path to digital transformation. Their support has been invaluable in improving the experience of our customers. We are quite satisfied with all the support during and after implementation.