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Solution

Virtual Queuing System

Empower your customers to wait in line where it suits them with our virtual queuing system

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Streamline waiting times and transform the customer experience with our virtual queuing system. 

Empower your customers to join an online queue and wait in line where it suits them on their mobile device. They’ll get an alert when it’s their turn to be served so they can make their way to their appointment in comfort without having to worry about waiting in a crowded lobby. 

Our virtual queuing system gives customers real-time data on their nearby branches’ waiting times, allowing them to book a slot at the location with the quickest turnaround. It then updates them on any delays to their appointment. 

This puts your customers in control so they can fit their appointment into their schedule and then get updates on their mobile wherever they go. 

It also allows your staff to track upcoming customer loads so they can prepare for busy periods, as well as reduce cost-per-interaction.

Key features of our virtual queuing system

WAIT IN LINE ANYWHERE

Give customers the flexibility to wait in line anywhere on their mobile device

PUT YOUR CUSTOMERS IN CONTROL

Empower your customers to book a slot at the branch with the lowest wait times

EMPOWER YOUR STAFF

Give staff access to the data they need to prepare for upcoming customer loads, as well as reduce cost-per-interaction

REDUCE ON-SITE WAIT TIMES

Improve the customer experience by allowing customers to wait for their appointments wherever they want

Reduce lobby congestion

Say goodbye to crowded waiting rooms and uncomfortable customers

Receive status updates

Meet customer demand by giving them the option to queue remotely or on-site – whatever they prefer

How we do it

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Virtual Ticket

Customers are empowered with real-time waiting times for the service they require at each nearby branch. They receive a virtual ticket for the location they want to visit and an estimated waiting time

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Virtual queue

Customers join the virtual queue. They can monitor their place in line on any device, and they receive an automated notification when their time slot is called

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Automated Notifications

Customers are alerted of expected wait times and when their time slot is called on their mobile device

Setup options

ACF offers network models for Virtual Queueing to fit your budgetary, IT infrastructure, and overall business needs.

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On-Site

Your business servers (physical or virtual) and is accessed through your intranet.

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Cloud Hosted

Secured remote ACF servers and is accessed through the internet.

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Standalone

Off-network and only accessed through direct connections.

Testimonial

Davivienda
Quote

With this alternative (Virtual Queuing), we not only value the time of our clients, but we also broke down old systems and we are changing the culture of our people, who, for years have maintained the paradigm that to be served, they had to wait in long lines.

Henry Barahona, Strategy and Process Manager
Davivienda

Global Offices