WhatsApp Queuing and Appointments

Queue Management, Appointment Booking, or Video Call Appointments through one of the most popular messaging applications.

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Management of queues and appointments through WhatsApp

Increase customer satisfaction by providing the option to request tickets, appointments, and video calls, allowing businesses to provide the most popular messaging app for their customers.

There is nothing more convenient for a customer than to communicate with a business through Omni-channels. That is why we have developed a WhatsApp module for managing appointments and queues.

With this easy-to-use interface, you will be able to provide an excellent customer experience through a platform they are already familiar with and trust, allowing for seamless integration.

Two examples of automatic notifications in the WhatsApp application, service selection and date selection
A couple sitting at their living room talking through a videocall to their bank assistant

Empower your customers to take control of their time

Make it easy for your customers to schedule, track, and rearrange their appointments with your organization on any device. 

It empowers them to book an appointment when it best suits them without ever having to worry about sitting on hold. 

Plus, they can reschedule their appointment with just a few clicks and our system will send them automatic appointment reminders – and even alert them if a preferred time slot becomes available. 

Automate your appointment management

Alongside queue management, our booking software gives you insights into appointment scheduling patterns, allowing you to improve the customer experience by preventing long delays. 

Customer alerts remind customers of their appointment – reducing no-show rates – and warn them about any delays, helping to manage wait time expectations. 

Automating these tasks lowers your operating costs and frees your staff up to focus on their most important work.

ACF Technologies online reports solution UI

Key features of our WhatsApp Queuing and Appointment Bot


Ability to send images, virtual tickets, advertising materials, and geolocation to find the nearest branch.


Automatically identified through a phone number stored in your CRM or Databases.


Ability to create templates with multiple languages.


Through links to any platform: Q-Flow, Teams, Zoom, Meet and more.


Helps decrease wait times and operating costs.


Easy to use response buttons and multiple-choice selections.

As simple as making plans with friends

With our WhatsApp queues and appointments solution, your clients will obtain a smooth, pleasant, and personalized experience when scheduling their appointment in person or via video call.

Take a live test and interact with our WhatsApp Bot

Scan the QR code you see in the left or Click here and know in detail how the solution works, remember that customization is applicable to any industry.





How we do it

Example of appointment scheduling, please enter the date you want the appointment

Your client chooses when, where and at what time they want to visit one of your locations and, through the geolocation tool, they can choose the most convenient one. It provides real-time updates for your scheduled appointments.

Example of digital solutions for queues or shifts for specific services

Improve your customer’s experience by giving them the option to request their ticket through WhatsApp. Businesses have the option to send personalized advertising messages and real-time information on the status of their service, even allowing the customer to request more time for their appointment.

Incoming call from the executive as an example of video conferencing solutions

Send your customers links to connect them via video call no matter what platform you use: Zoom, Google Meet, or Teams. At the end of the service, you have the option to follow up by sending your customers a survey about the service received.

Configuration options

ACF offers network modules to match WhatsApp queues and appointments to fit the budget, IT infrastructure, and the needs of your business. Choose between:


On the servers of your business (physical or virtual) and accessed through the intranet

On the cloud

On the secure servers of ACF and accessed through the internet


Outside the network and accessed through direct connections



The overall customer satisfaction was superb, as we were able to reduce waiting times dramatically. We used Q-Flow for our drop in service once the appointments were implemented and this had the greatest impact on service delivery, as we could successfully inform customers of the delays expected and spread the footfall throughout the day. The team were under less pressure which made a much better working environment and we could successfully plan resources accordingly. The Q-Flow system had proved to be totally stable and reliable as we have had zero down time since the implementation several years ago.

Ken McAlindon, Customer Service Team Leader
West Northampton Council

By implementing Q-Flow we were able to reduce waiting time by 45%, increasing productivity per store by 85% and staff occupancy does not drop below 95%.” Q-Flow is the basis for any report or study that is required on the operation of the company.

Marcos Merida, Customer Operations Manager
Yorkshire Building Society logo

The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.

Linzi Piper, Operational Improvement Manager
Direct Mortgages, YBS

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