Appointment booking made easy
Your customers want hassle-free appointment booking software that puts them in control of their time.
You want to make the process of booking and managing appointments as painless as possible for your customers and your staff.
Q-Flow – our industry-leading appointment scheduling software – makes it happen.
Reduce to zero your no shows
Q-Flow actively monitors the flow of customers to reduce appointment cancellation rates, notifying them when waiting time increases or if a space opens for another hour. This level of automation eliminates unnecessary tasks, improves attention time, operational efficiency and reduces the load on your workers, which results in better resource planning and lower operating costs.
Empower your customers to take control of their time
Make it easy for your customers to schedule, track, and rearrange their appointments with your organization on any device.
It empowers them to book an appointment when it best suits them without ever having to worry about sitting on hold.
Plus, they can reschedule their appointment with just a few clicks and our system will send them automatic appointment reminders – and even alert them if a preferred time slot becomes available.
Automate your appointment management
Alongside queue management, our appointment booking software gives you insights into appointment scheduling patterns, allowing you to improve the customer experience by preventing long delays.
Customer alerts remind customers of their appointment – reducing no-show rates – and warn them about any delays, helping to manage wait time expectations.
Automating these tasks lowers your operating costs and frees your staff up to focus on their most important work.
Our appointment booking software’s key features
YOU’RE IN CONTROL
Set and forget working hours, blocked periods, minimum notice times, and the maximum number of appointments per slot.
IMPROVE THE CUSTOMER EXPERIENCE
Your customers will never be caught up in long waits or forget about an appointment again.
MANAGE APPOINTMENTS AND WALK-INS
Automate the entire customer journey, from when the appointment is made to when they check-in on-site.
Q-Flow’s API makes it easy to plug its powerful appointment scheduling system straight into existing mobile apps, web pages, and internal applications.
Our system integrates with customer record software for pre-registration and appointment qualification.
OUR SOFTWARE, YOUR BRAND
Our software slots straight into your existing website and applications and can be branded with your company details.
How we do it
Once an appointment is confirmed, employees can view its real-time status, including cancellations, late check-ins, and early birds. Staff can also enter notes straight into the system, creating a comprehensive record of the event.
Enhance customer interactions
Automatically send or request documents and customer details, as well suggest follow-up appointments or send feedback surveys throughout the customer journey.
The overall customer satisfaction was superb, as we were able to reduce waiting times dramatically. We used Q-Flow for our drop in service once the appointments were implemented and this had the greatest impact on service delivery, as we could successfully inform customers of the delays expected and spread the footfall throughout the day. The team were under less pressure which made a much better working environment and we could successfully plan resources accordingly. The Q-Flow system had proved to be totally stable and reliable as we have had zero down time since the implementation several years ago.
Ken McAlindon, Customer Service Team Leader
By implementing Q-Flow we were able to reduce waiting time by 45%, increasing productivity per store by 85% and staff occupancy does not drop below 95%.” Q-Flow is the basis for any report or study that is required on the operation of the company.
Marcos Merida, Customer Operations Manager
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.