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Appointment Booking

Optimize the customer experience with smart appointment management solutions

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Appointment booking made easy

Your customers want a hassle-free appointment booking system that puts them in control of their time.

You want to make the process of booking and managing appointments as painless as possible for your customers and your staff.

Q-Flow – our industry-leading appointment scheduling software – makes it happen.

Appointment Booking
A couple sitting at their living room talking through a videocall to their bank assistant

Empower your customers to take control of their time

Make it easy for your customers to schedule, track, and rearrange their appointments with your organization on any device. 

It empowers them to book an appointment when it best suits them without ever having to worry about sitting on hold. 

Plus, they can reschedule their appointment with just a few clicks and our system will send them automatic appointment reminders – and even alert them if a preferred time slot becomes available. 

Automate your appointment management

Alongside queue management, our booking software gives you insights into appointment scheduling patterns, allowing you to improve the customer experience by preventing long delays. 

Customer alerts remind customers of their appointment – reducing no-show rates – and warn them about any delays, helping to manage wait time expectations. 

Automating these tasks lowers your operating costs and frees your staff up to focus on their most important work.

ACF Technologies online reports solution UI

Our appointment booking software’s key features


Set and forget working hours, blocked periods, minimum notice times, and the maximum number of appointments per slot.


Your customers will never be caught up in long waits or forget about an appointment again.


Automate the entire customer journey, from when the appointment is made to when they check-in on-site.

Powerful API

Q-Flow’s API makes it easy to plug its powerful appointment scheduling system straight into existing mobile apps, web pages, and internal applications.

Seamless Integration

Our system integrates with customer record software for pre-registration and appointment qualification.


Our software slots straight into your existing website and applications and can be branded with your company details.


Online Appointment Booking

How appointment booking solutions can help you gather actionable data to support planning and budgeting.

Download our guide

How we do it

Simulation of ACF Technologies application appointment schedule
Personalized solutions
With our extensive calendar configuration options, we can customize an appointment management system to match your business’s unique requirements. Appointments are generated in real-time, based on the availability of staff, resources, and operating hours.
Simulation of appointment reservation and notification of an appointment reservation for today for Danny
Appointment notifications

Once an appointment is confirmed, employees can view its real-time status, including cancellations, late check-ins, and early birds. Staff can also enter notes straight into the system, creating a comprehensive record of the event.

Simulation of a chat using the ACF Technologies platform
Enhance customer interactions

Automatically send or request documents and customer details, as well suggest follow-up appointments or send feedback surveys throughout the customer journey.

Setup options

ACF offers Appointment Scheduling solutions in a variety of network models to fit your budgetary, IT infrastructure, and overall business needs.


Your business servers (physical or virtual) and is accessed through your intranet.

Cloud Hosted

Secured remote ACF servers and is accessed through the internet.


Off-network and only accessed through direct connections.


Northampton Council

The overall customer satisfaction was superb, as we were able to reduce waiting times dramatically. We used Q-Flow for our drop in service once the appointments were implemented and this had the greatest impact on service delivery, as we could successfully inform customers of the delays expected and spread the footfall throughout the day. The team were under less pressure which made a much better working environment and we could successfully plan resources accordingly. The Q-Flow system had proved to be totally stable and reliable as we have had zero down time since the implementation several years ago.

Ken McAlindon, Customer Service Team Leader
Northampton Borough Council

By implementing Q-Flow we were able to reduce waiting time by 45%, increasing productivity per store by 85% and staff occupancy does not drop below 95%.” Q-Flow is the basis for any report or study that is required on the operation of the company.

Marcos Merida, Customer Operations Manager
Yorkshire Building Society logo

The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.

Linzi Piper, Operational Improvement Manager
Direct Mortgages, YBS

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