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Modernizing Unemployment Offices: Digital Solutions for a Connected Workforce
This eGuide explores how unemployment offices can modernize their services to better meet the needs of today’s diverse workforce. By implementing digital tools like virtual appointments, mobile IDs, virtual queueing, multilingual support, and hybrid service models, agencies can improve access, reduce wait times, and create a more efficient and inclusive experience for all claimants. Whether serving a rural community, a multilingual population, or multiple generations with varying tech comfort levels, this guide offers practical solutions to elevate service delivery across the board.
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Why Q-Flow?
Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes

Improve Customer Loyalty

SHORTEN CUSTOMER WAIT TIMES

Allow Customers To Queue Anywhere

REDUCE EMPLOYEE WORKLOAD
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Testimonial

Prior to implementing Q-Flow, we had another queuing system designed to manage the flow of the lobby, but not designed to allow for appointments. The pandemic shifted our needs considerably and we found ourselves continually trying to put a band-aid on a product that simply wasn’t built for the needs that had surfaced.
Jessica Liard | Director of Operations

The advanced queue management system provided by ACF allows us to effectively manage our customers to provide the customer service excellence we are committed to delivering. In addition to this, the system provides comprehensive reporting abilities to allow us to analyze our performance, identify peak contact times, and efficiently plan staff resources to meet both our service commitments and business demands.