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The future of retail: what you must know to be ready for 2023

As the global context faces new challenges and ups and downs, so does the retail industry. There’s hope for what’s yet to come, and there’s also uncertainty.

Countries worldwide are recovering and facing a new reality that Covid-19 produced. At the same time, worldwide society now faces the war between Ukraine and Russia, costs of living, labour shortages, and inflation.

These scenarios are forcing the retail industry to pay more attention to their customer's demands and be more fluent with their pricing and promotional decisions in order to maintain their loyalty.

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Why Q-Flow?

Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.

 

Hombre sonriendo con icono verde de aprobación - ACF
IMPROVE CUSTOMER LOYALTY
Reloj con efecto de movimiento
SHORTEN CUSTOMER WAIT TIMES
Iconos de tres smartphones, uno mostrando carita feliz, el segundo un texto y el tercero una campana y un sobre
ALLOW CUSTOMERS TO QUEUE ANYWHERE
Engrane con icono de aprobación en el centro
REDUCE EMPLOYEE WORKLOAD

The future is Retail 5.0

Retail has gone a long way since the days we went shopping in the physical stores to buy what we wanted.

Technology has revolutionized the way we shop in many ways, but what's particular about Retail 5.0 is the shift of focus: right now, the customer is at the centre of all decisions.

Here are some of the changes that Retail 5.0 brought to the table to stay up to date with the new practices to retain today's clients. 

What our customers say

companhia_clientes_pt_ACFTechnologies-Yorkshire Building Society
Finger Lakes Health Customer Quote

The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.

Linzi Piper, Operational Improvement Manager, Direct Mortgages
Yorkshire Building Society
companhia_clientes_pt_ACFTechnologies-tigo
Wake Forest Baptist Customer Quote

By implementing Q-Flow we were able to reduce waiting time by 45%, increase productivity per store by 85%, and staff occupancy does not drop below 95%. Q-Flow is the basis for any report or study that is required on the operation of the company.

Marcos Mérida, Client Operations Manager
Tigo Guatemala

Brands that trust us

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